rogers internet daily usage is not right

[mikes]

recently I found a problem of my internet usage. some days daily usage is very less and some days is too high, did anyone find the same problem about rogers internet? Thanks.

 

[悠哉客]

我也发现同样的问题，rogers的数据更新不及时。

 

[nanotech]

We have the same problem,

recently I found a problem of my internet usage. some days daily usage is very less and some days is too high, did anyone find the same problem about rogers internet? Thanks.

I called them yesterday, they promised to investigate and let me know the results in a couple of days. With so many people having the same problem, looks like it is the error on Roger's end for sure.



Maybe you guys can give them a call as well, the more people complaint, the more serious they will take about this issue. We (the customers) shouldn't have to pay for the artificially inflated usage that we did not use.

 

[木思林]

我也发现同样的问题。

 

[悠哉客]

Maybe you guys can give them a call as well, the more people complaint, the more serious they will take about this issue. We (the customers) shouldn't have to pay for the artificially inflated usage that we did not use.

说的好

祝您和楼主 龙年新春愉快！

 

[悠哉客]

我也发现同样的问题。

嘿嘿，扫地木思林（沙特穆斯林），龙年新春愉快！

 

[nanotech]

说的好



祝您和楼主 龙年新春愉快！

Thank you 悠哉客. 祝您龙年愉快too! Wish we can all be a "悠哉客"!

 

[猫胖胖]

从没注意过的飘过.....

 

[木思林]

嘿嘿，扫地木思林（沙特穆斯林），龙年新春愉快！

悠哉龙年客，新年好运！

 

[copper]

Yes, I have the same problem....

recently I found a problem of my internet usage. some days daily usage is very less and some days is too high, did anyone find the same problem about rogers internet? Thanks.

I have the same problem, I monitored it for a while , especially I did not use a lot of internet on 20th and 19th, but I was charged more than 10G in these two days, and I did use the internet on Jan 15th, but it did not show any usage on Jan 15th, 2012 at all.

I called them twice, they said these days are Chinese new year, a lot of internet usage related to Chinese new year. But I did not use that much at all.
I called them , they said there are no problem in Rogers, I think everybody should call them to complain it...

But I thought they may overcharge us in this special season....:flaming:

 

[copper]

I have the same problem...,.

I called them yesterday, they promised to investigate and let me know the results in a couple of days. With so many people having the same problem, looks like it is the error on Roger's end for sure.







Maybe you guys can give them a call as well, the more people complaint, the more serious they will take about this issue. We (the customers) shouldn't have to pay for the artificially inflated usage that we did not use.

I just called them again, they let me send the email to internetsupport@rci.rogers.com to report the problem, they will investigate the problem.

 

[nanotech]

I have the same problem, I monitored it for a while , especially I did not use a lot of internet on 20th and 19th, but I was charged more than 10G in these two days, and I did use the internet on Jan 15th, but it did not show any usage on Jan 15th, 2012 at all.







I called them twice, they said these days are Chinese new year, a lot of internet usage related to Chinese new year. But I did not use that much at all.



I called them , they said there are no problem in Rogers, I think everybody should call them to complain it...







But I thought they may overcharge us in this special season....:flaming:

I was charged 15G for the 19th and 20th when we only browsed the web pages! When calling Rogers, it is better not to say "my Chinese friends have the the issue", they'll just blame the Chinese New Year--they'll grab any straw to blame the customers rather than admitting it is Rogers' error. Instead, we can say "I understand that a lot of Rogers' customers experienced the same usage spike on the 19th and 20th, what does Rogers plan to do about it?"

 

[copper]

Same answer to me...

I was charged 15G for the 19th and 20th when we only browsed the web pages! When calling Rogers, it is better not to say "my Chinese friends have the the issue", they'll just blame the Chinese New Year--they'll grab any straw to blame the customers rather than admitting it is Rogers' error. Instead, we can say "I understand that a lot of Rogers' customers experienced the same usage spike on the 19th and 20th, what does Rogers plan to do about it?"

Yes, when I called them, Rogers did the same compaints to me about peak usage in the chinese new years season. But they should not add these extra usage to our account. as such, I do not trust their Internet report log system in the customer online account at all. The function is not available today, I think they are looking into the problem now, hope they can return the overcharged quota of the internet usage. :flaming::flaming:

 

[闲得慌]

Make sure you do not use any p2p software such as pplive.

Use 360 software to monitor the real time network usage.

 

[mikes]

大家说说到现在你们的internet usage正常嘛。