This is RBC's reply to my protesting email:
fom: RBC Customer Relations <custrel@rbc.com>
Thank you for contacting Mark Hamill, Director, Communications Office regarding your concerns.
RBC’s Client Care Centre is responsible for addressing client concerns, and as such, your concerns have been referred to me for investigation and response.
Thank you for your email and sharing your concerns. Your business and feedback is so important to us and has been shared with our senior executive team including our CEO Gord Nixon. As a result of the feedback we have received over the past few days, Gord Nixon has issued an open letter to Canadians which addresses many of the concerns we have heard. A link to the open letter is attached in the event you have not already read this letter
www.rbc.com/openletter/index.html
Again, we would welcome the opportunity to speak in person to ensure we have addressed your concerns. Please give us a call if you have any further questions whatsoever.
Sincerely, Margaret Robichaud
Credit Specialist RBC Royal Bank