Delta to honour dirt-cheap flights after pricing glitch
http://www.cbc.ca/news/world/delta-to-honour-dirt-cheap-flights-after-pricing-glitch-1.2476635
Some lucky fliers capitalized on a computer glitch Thursday and scored some really cheap flights on Delta Air Lines.
From about 10 a.m. to noon, certain Delta fares on the airline's own website and other airfare booking sites were showing up incorrectly, offering some savvy bargain hunters incredible deals. A roundtrip flight between Cincinnati and Minneapolis for February was being sold for just $25.05 and a roundtrip between Cincinnati and Salt Lake City for $48.41. The correct price for both of those fares is more than $400.
One customer posted to Facebook that she bought a flight from Toronto to Austin, Texas, for $134. A roundtrip flight for the same dates in mid-February now cost between $650-$855 and up at Delta's website
Trebor Banstetter, a spokesman for the Atlanta-based airline, told CBC News that correct prices are now being displayed, however, "Delta will honour any fares purchased at the incorrect price."
Jackie Fanelli, 27, learned about the super cheap fares from a friend's Facebook page. She attempted to purchase a $98 roundtrip first-class ticket from her home city of Baltimore to Honolulu on Priceline.com but the transaction didn't process before the deal was shut down.
"It was too good to be true," Fanelli said. "I try to go away every other year and this was not the year."
Delta's website was having lingering problems from the increased traffic Thursday afternoon.
"It looks like Delta's programmers had a little too much eggnog yesterday," joked George Hobica, founder of AirfareWatchDog.com, which promotes airfare sales.
It's likely that the airline tried to tweak its fares with a $10 or $20 system-wide change and a junior programmer made a mistake or two, he said.
"People just go wild. People have been bragging about booking six first-class tickets to Hawaii," Hobica said. "People hate the airlines so much that when this happens, they say: I'm going to get back at you for the time you broke my suitcase and didn't pay for it."
Other airlines have faced the same issue. In September United Airlines experienced an error in filing fares to its computer system. Many customers got tickets for $5 or $10, paying only the cost of the Sept. 11 security fee.
New U.S. transportation regulations, aimed at truth in advertising, require airlines to honour any mistake fares offered.
