本帖由 失落的老猫一号 于 2014-03-30 发布。版面名称：买车卖车
我在YMH换得刹车有问题。我就去洋葱车行。我要求换原装刹车盘和刹车片。他们说没问题。给我预定的时间是第二天3：00pm. 第二天我3：20pm 到他们的车行。他们说你来晚了。在修其他的车。我等，一直到7：45pm， 他们说：“ 你把钥匙留下来， 明天你来取车就行了“。 他们安排了一辆非常旧的车，让我开回家。我开这他们的旧车不到1公里，我就不敢开了， 我开回他们的车行。 我坚持要等他们修完我的车。
我站在修车的窗前看他们修车。 我不然间想看看我的刹车盘和刹车片。于是我就问老板，我要换的刹车盘和刹车片在哪？ 大老板说：” 二老板知道“。 于是我又问二老板，二老板说： “大老板在找”。 我一听就有问题。于是我走进修车室，找到大老板。他无奈的拿出原装的刹车片。我问原装的刹车盘在哪？他沉默不语。我到配件的地方找，只找到一般的刹车盘。根本就没有我要的原装的刹车盘。到此时他们恼羞成怒，还恐吓我。 我没见过这样厚颜无耻的人。
Thank you for all the positive and negative comments. Below is our feedback:
1) First of all, I would like to clarify your work with us is more than just bumper and rear tail light. Your work involves, replace and repaint front bumper, replace and repaint rear bumper, repair and repaint passenger side rear quarter panel, passenger side rear taillight, oil change (free, you requested) and ATF change (free, you requested) and some other smaller items. Total bill is close to $1300. It's a major repair, your $100 interac receipt is kind of misleading, although I understand you just want to show the timestamp.
2) 还说了一句“我选择相信我的员工”，说是我里程表有可能出问题, I said“我选择相信我的员工”, but you said "说是我里程表有可能出问题", then I replied 'maybe'.
3) I understand you take a picture at March 20@10:33am, and another one when you get home at March 22@12:19. This is just a bit more than 48 hours. For that amount of work, with less than 48 hours. You can double or triple check with other body shop how long does the job takes. For this amount of work, we just barely finish all the works and your requested of free services. Unfortunately, our staff did not record the time and the mileage you dropped of your car. It's very difficult to penalize our staff for unsupported ground.
4) 我之前还过一个帖子也是抱怨他们换雪胎不负责直接把车刹车片磨废了！ http://bbs.comefromchina.com/threads/1235130/page-11#post-8146386
Please do no spread rumors, if you need to blackmail us, please contact the car owner, investigate, or at least read the full post before you said something like this. That issue is resolved, if you need the result, read the post from 1st floor to end.
"我朋友上次想买个二手车，之前问有没有事故纪录，洋葱的说没有，后来准备交易了，我朋友长个心眼，自己花钱查了一下。。。有重大事故记录，修了6k多还是多少我不记得了，哎。。。。大家懂得的", First, we do not know the seller, no conflict of interest involved. We are mechanic, only to ensure check safety and find out possible accident. We are not insurance company or carproof-like organization. If the car repair perfectly, it's almost impossible to spot. This statement "WTF 看来缺德事没少干••••••" is totally irresponsible.
I remember your vehicle, as our regular combination, we usually quote OEM brake pad and aftermarket rotors for general recommendation. Possible the communication was distracted somehow and we didn't pickup that you want OEM rotors as well. In the bill, we charge you aftermarket rotors, it's not that we charge you OEM rotors and give you aftermarket ones. "到此时他们恼羞成怒，还恐吓我。 我没见过这样厚颜无耻的人" I think you should take back this statement as we never did it. If you decided to keep this, it's fine.
We only did that to customer that is unreasonable to us and post threat to our staffs.
Your comments to our shop has increasing in negativity. I advise you to stop posting irresponsible comments if you never visit our shop or had 'bad' experience. By listen to others and continue improve your imagaination in the negativity zone won't help improve any situation.
I understand this is an unpleasant event, no body wants to see this. We are learning from mistake and will take this seriously. All dropped off vehicle must record mileage, and sign work order before work proceed. This will elimiate LZ's issue, as well as cindy1967 issue as well.
Have a good day.
I think some people are being cheap, they pick your words and criticize only portion of it and post it everywhere make negative impact. Those ppl are totally irresponsible of their actions.
@dkwan, 从你的解释里我没有看出这 150 KM 是怎么回事，这 150KM 需要到高速上跑1个多小时的.
any way. i don't give a shit about how you state this unpleasant event. just give me a convincing explanation why the mileage is 150km higher at your place withing 50 hours. thats what you own me and what i want to know. other statements are meaningless!
他很明显就在回避这个话题，keep talking shit。我也是这么推断了 在高速上跑的。
我图便宜是便宜在修车，我不是因为便宜你就能随随便便用我的车， 用完还不承认。你去是你的是我不关心，我说的是随便开我车的事，不是关于他们修车水平的事。我没否认他们态度很好很耐心，而且价格很公道。keep to the point ok？
我以前是听说而已，现在是亲身体会了，所以我以后都不会去了。anyway，non of your business