skychan123
知名会员
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- 2009-03-04
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- 48
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- 116
洋葱车行的师傅还是个有耐心和热情的车行
也发帖提醒一下大家小心洋葱车行
- 主题发起人 zzw
- 开始时间
realladvisor
新手上路
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- 2014-03-21
- 消息
- 24
- 荣誉分数
- 10
- 声望点数
- 3
- 注册
- 2003-06-21
- 消息
- 32,110
- 荣誉分数
- 4,179
- 声望点数
- 373
车行就是车行
什么叫我们自己的车行？
为什么什么事情都得低调处理？楼主反映一个问题，无论是高调还是低调都可以，那是人家的自由
洋葱车行也可以高调道歉并改过错误。
任何一个车行都会犯错，楼主一时不爽发帖也可以理解。该怎么处理这件事情是人家的自由
kidscantroll
知名会员
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- 2011-09-02
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- 106
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- 5
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你说这话也不怕别人笑你脑残 付了钱得不到合理服务不可以说？ 做个保养还要交朋友才能好好做？ 既然都不容易干嘛不踏踏实实把活儿做好了，毕竟口碑好客户多才好赚钱啊
是我自己愿意去的。看到CFC上这么多表扬洋葱的帖子，看到关老板经常在线回答问题觉得洋葱离顾客很近很亲（真的这么认为的），就去了。
我觉得送生意去，他把事情做好，别让我再为车子操心（平时生活中其它事情够多够操心的了），这绝对是个双赢的事情，于是就去了。
我从这几个简单东西开始检查，也是得益于这儿的一些帖子。 发这个帖子，也是为了提醒一下跟我一样觉得有用的人：把车子交人家手上，过2个小时去交钱走人，是多么傻啊？
那天，在关老板（不是那个懂车修车的老板）的建议下，也加了 $50 换了 TRANSMISSION OIL，啥也没问。 现在回头翻翻车子的保养手册，想想心里也觉得不踏实。
我们有家有工作有老婆有孩子，平时也够忙的了。 为了不喝毒牛奶，就得去和奶农交朋友；为了不吃毒蔬菜，就得去和菜农交朋友；为了修车不受骗，就得去和车行交朋友。。。想想，都可怕
vivina99
知名会员
- 注册
- 2003-08-02
- 消息
- 564
- 荣誉分数
- 10
- 声望点数
- 128
有种黑店的感觉。做不到位，提醒一下不不行吗？
有点思维混乱吧。那自己的黑社会，自己的杀人犯是不是也要支持一下啊？
我觉得review一下服务没有什么不对吧。就像TripAdvisor上面对宾馆，餐馆review一下，对别人有个参照，很好啊。就像你给好的review，别人给不好的review，很正常吗。难道这个车行有什么见不得人的事情吗？
懂车的Raymund那天不在，要不然也不会这样。哪几个干活的印巴人还真的不能让人放心， 感觉洋葱真的要注意质量管理流程管理，别让这种低级错误重演。
什么叫诋毁 人家有图有真相 那个维修被开出几百公里的 人家上图没有 人家打电话没有 什么叫相信员工~ 这理由假不假， 不说别的 我就在洋葱车行碰到过回 ， 一个顾客 换了一个新刹车片 还不到一年 没了~~ lol
Mc_Michael_
知名会员
- 注册
- 2010-02-26
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- 140
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- 8
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- 128
人家花了钱没享受到该有的服务 人家想怎么着你管得着吗 还有有些人你怎么就知道人家是夸大诋毁？是你在旁边看着的还是你本人给换的？是不是诋毁其他人都不知道 只有po主和洋葱自己心里清楚 你凭什么就说人家是夸大诋毁 搞笑
1) zzw, can you give me back the invoice number so that we can went thru what we’ve done and see what we did wrong.
2) We again support all positive and negative comments, we are planned to increase staff to provide more better service.
3) For Bettle-case, its proven that this is an accident and owner of the Bettle also aware. Please do not always bring the “title” and attack us over and over again. This is started to get annoying.
4) For the other case, every story has at least 2 sides. People with additional artifact(like picture) might seems have a stronger case, but is it the true? Please use 客觀 side to look at it. If you are not in it, how do you know who is right or wrong.
5) @超級mario, there is more than one reason brake pad finish in less than a year. Not always because of us. That's why we provide longest warranty to help out unexpected.
Conclusion:
For B service, its all computerized, a specific A/B 1/2/3 numbers will appear on screen (for Honda), without special request, we won’t check for message other than displayed(this limited to 1/2/3 service). For invoice, we have to admit its all generalize to includes all services and we will surely improve on that. If LZ's vehicle does not show B12 and in some case we would not up sell the extra service. That's the order by our company policy unless the damage/finding is critical.
2) We again support all positive and negative comments, we are planned to increase staff to provide more better service.
3) For Bettle-case, its proven that this is an accident and owner of the Bettle also aware. Please do not always bring the “title” and attack us over and over again. This is started to get annoying.
4) For the other case, every story has at least 2 sides. People with additional artifact(like picture) might seems have a stronger case, but is it the true? Please use 客觀 side to look at it. If you are not in it, how do you know who is right or wrong.
5) @超級mario, there is more than one reason brake pad finish in less than a year. Not always because of us. That's why we provide longest warranty to help out unexpected.
Conclusion:
For B service, its all computerized, a specific A/B 1/2/3 numbers will appear on screen (for Honda), without special request, we won’t check for message other than displayed(this limited to 1/2/3 service). For invoice, we have to admit its all generalize to includes all services and we will surely improve on that. If LZ's vehicle does not show B12 and in some case we would not up sell the extra service. That's the order by our company policy unless the damage/finding is critical.
关老板，你这个结论部分我看了好几遍，勉强能看懂：
1. 你是说，你们用高技术的COMPUTER给我查了 “dust and pollen filter.”，没发现问题? 我到现在还没明白，你们这COMPUTER是怎么查的？怎么看的？
2. 我查了下我的 INVOICE，没有看到 B12， 没看到任何地方写着 A B 1 2 3 等字眼。 难道这个这个查"dust and pollen filter" 不包括在你的 “Factory Recommended Maintenance Service” 的里面, 尽管你的网页上说了包括，你的前台服务人员说了包括，你给我的INVOICE上也写了包括。
3. 注意到你用黑体标注了“For invoice, we have to admit its all generalize to includes all services and we will surely improve on that.", 这句话的意思是不是说: 就是INVOICE 上说了有这项，你也可以不承认你们应该做这项？
等会儿，我找人把 INVOICE 扫描一下再说。
1. 你是说，你们用高技术的COMPUTER给我查了 “dust and pollen filter.”，没发现问题? 我到现在还没明白，你们这COMPUTER是怎么查的？怎么看的？
2. 我查了下我的 INVOICE，没有看到 B12， 没看到任何地方写着 A B 1 2 3 等字眼。 难道这个这个查"dust and pollen filter" 不包括在你的 “Factory Recommended Maintenance Service” 的里面, 尽管你的网页上说了包括，你的前台服务人员说了包括，你给我的INVOICE上也写了包括。
3. 注意到你用黑体标注了“For invoice, we have to admit its all generalize to includes all services and we will surely improve on that.", 这句话的意思是不是说: 就是INVOICE 上说了有这项，你也可以不承认你们应该做这项？
等会儿，我找人把 INVOICE 扫描一下再说。
最后编辑:
