紧急求救

[dz2002ca]

笔记本电脑不能启动了，一起动，显示windows7的图标后，系统就说检测到问题，不能继续启动。做了几次restore都没成功。请高手帮忙指点

 

[dz2002ca]

在线等ing

 

[一心无住]

说检测到啥问题了？

 

[笨妈笨爸]

硬盘有问题，显卡有问题，内存有问题。很难说。

 

[dz2002ca]

说检测到啥问题了？

没说是什么问题，只说一个问题被发现，为了保护计算机，必须shut down

 

[一心无住]

没说是什么问题，只说一个问题被发现，为了保护计算机，必须shut down

那你把显示的那句话上网搜搜。

 

[dz2002ca]

那你把显示的那句话上网搜搜。

A problem has been detected and windows has been shut down to prevent damage to your computer?


After about 4 months of having the laptop, Windows completely shut down on me, I mean it was literally wiped clean from my laptop. So, I took it to Best Buy's Geek Squad (because I have their tech support) and they fixed the problem for me. Well, about another 5 months later, this message showed up:

"A problem has been detected and windows has shut down to prevent damage to your computer.

A process or thread crucial to system operation has unexpectedly exited or been terminated.

Technical information:

STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA8009090B30, 0xFFFFFA8009090E10, 0xFFFFF80001D900D0)"

At first, I didn't pay it any mind. I just restarted the computer and that was that. But then, I noticed that every couple hours, my computer would freeze, and the screen would show back up. Once again, I took it to Geek Squad and they solved the problem.

Well, about 3 months later, the problem resurfaces again. I take it to Geek Squad and they swear up and down that it's a Windows 7 problem, and not a hardware problem. So they fixed it for me. Now, not even a month later, this message shows up again, and I have no idea what to do at this point. I'm so tired of this laptop, and I feel as though I'm stuck. Geek Squad seems to be only a temporary fix, and my warranty on the laptop was only for a year.

What could the problem be? I don't have a Windows 7 disk, because it came preinstalled on my laptop, and they never gave me a disk for it. What should I do?

Thanks. If there's any more information that you need, let me know." itemprop="text" id="yui_3_9_1_10_1404269578653_465" style="margin-bottom: 10px; word-wrap: break-word;">I have a Sony VAIO laptop, and let's just say that this laptop has given me nothing but problems. After about 4 months of having the laptop, Windows completely shut down on me, ...show more
Update : It's not overheated. I haven't used my laptop in over a week. Today is actually the first day that I had used it again and not even an hour later the screen showed back up. So, I'm sure it has nothing to do with overheating." id="yui_3_9_1_10_1404269578653_464" style="margin-bottom: 10px;">Update : It's not overheated. I haven't used my laptop in over a week. ...show more
Best Answer

• TWB answered 9 months ago

First thing is to run diagnostic on it. When you press the power button start tapping the F10 key. If an Edit Boot Options screen appears, press the Enter key. If a Windows Boot Manager screen appears, select VAIO Recovery Environment and then press the Enter key. In the VAIO Recovery Center window, under Choose a program, click VAIO Hardware Diagnostics, computer problems related to hardware can be diagnosed using this option, test everything. If the hard drive fails or it says you do not have a hard drive, then you're going to have to get a new one and order the recovery DVD from Sony. If everything passes, it sounds like the OS is corrupted. If you have a system repair CD or a Windows install DVD, boot from the DVD/CD and run repair from it. You will have to access the boot device options in the BIOS to make it boot from the DVD/CD. If you do not have a system repair CD you can make one from a puter that has the same OS as yours. If that does not fix it then your probably going to have to reload your OS to get back up and running.

You will need to recover your data and files before doing that.

When you press the power button and start tapping the F10 key. If an Edit Boot Options screen appears, press the Enter key. If a Windows Boot Manager screen appears, select VAIO Recovery Environment and then press the Enter key. In the VAIO Recovery Center window, under Choose a program, click Rescue Data, this option can be used to detect and save data to an external hard drive or removable media prior to a system recovery.

Once you have recovered what you need you can reload your OS.

When you press the power button start tapping the F10 key. If an Edit Boot Options screen appears, press the Enter key. If a Windows Boot Manager screen appears, select VAIO Recovery Environment and then press the Enter key. In the VAIO Recovery Center window, under Choose a program, click Restore C Drive, this option is used to reset the entire C drive partition back to its original factory software configuration. Data on other partitions is not affected.
Source:
TWB 35+ years of experience in the service industry. You name it, I have probably fixed it. I did not design it, I did not build it, I did not break it, but I am the one who can fix it. What that means is that I have spent a life time taking these things apart and seeing how they are made.

The difficult we do right away, the impossible just takes a little longer.

I hear voices, so please be quite so I can listen to them.

 

[dz2002ca]

太麻烦了，先backup

 

[一心无住]

你按上面说的查硬件了吗？

 

[GuardianAngel]

Probably caused by virus. Wipe your laptop clean. Do a Factory reset.

 

[dz2002ca]

你按上面说的查硬件了吗？

没有，查硬件太费时间了

 

[dz2002ca]

Probably caused by virus. Wipe your laptop clean. Do a Factory reset.

正在做 Factory reset

 

[ccc]

会好的。

 

[heureux]

正在做 Factory reset

会好的

 

[dz2002ca]

谢谢大家的帮助