- 注册
- 2002-10-07
- 消息
- 402,508
- 荣誉分数
- 76
- 声望点数
- 0
Gatineau police confirmed in a committee meeting on Tuesday that a slow response time to a 911 call on Jan. 18 was caused by an error in judgment.
Thérèse Gauvreau, 83, was slain in her Gatineau home in January. A neighbour called 911 and told the operator there was an “agitated” man at the woman’s home. It was half an hour after the call was placed until police arrived.
Police Chief Mario Harel met with Gatineau city council on Tuesday to discuss an extensive report on an investigation of the emergency dispatch call centre.
“Reviews were conducted and unequivocally concluded that the incident on Jan. 18, 2017, was an isolated case,” Harel told a news conference on Tuesday. “The handling of the 911 call on Jan. 18 was not in accordance with the directives, procedures and training that were in place at the time.”
The employee committed a “human error” when “coding” the call, Harel said. A media release said the employee no longer works for call centre.
The police reviewed a number of factors, such as management and supervision, the physical structure of the building, the distribution of tasks, training and how calls are handled.
“These exhaustive reviews resulted in the identification of certain issues,” Harel said.
An action plan was proposed to city council that would address the hiring process, additional staff and upgraded infrastructure.
Gatineau’s emergency call centre is not certified by the province’s public security ministry, adding that the police service had taken steps to get the emergency call centre certified in 2013, Harel said.
“I would like to assure you that things are moving along swiftly and that several steps have already been completed,” Harel said. “This is an extremely long, complex and costly process.”
oblackmore@postmedia.com
Twitter.com/olivia_blckmr
查看原文...
Thérèse Gauvreau, 83, was slain in her Gatineau home in January. A neighbour called 911 and told the operator there was an “agitated” man at the woman’s home. It was half an hour after the call was placed until police arrived.
Police Chief Mario Harel met with Gatineau city council on Tuesday to discuss an extensive report on an investigation of the emergency dispatch call centre.
“Reviews were conducted and unequivocally concluded that the incident on Jan. 18, 2017, was an isolated case,” Harel told a news conference on Tuesday. “The handling of the 911 call on Jan. 18 was not in accordance with the directives, procedures and training that were in place at the time.”
The employee committed a “human error” when “coding” the call, Harel said. A media release said the employee no longer works for call centre.
The police reviewed a number of factors, such as management and supervision, the physical structure of the building, the distribution of tasks, training and how calls are handled.
“These exhaustive reviews resulted in the identification of certain issues,” Harel said.
An action plan was proposed to city council that would address the hiring process, additional staff and upgraded infrastructure.
Gatineau’s emergency call centre is not certified by the province’s public security ministry, adding that the police service had taken steps to get the emergency call centre certified in 2013, Harel said.
“I would like to assure you that things are moving along swiftly and that several steps have already been completed,” Harel said. “This is an extremely long, complex and costly process.”
oblackmore@postmedia.com
Twitter.com/olivia_blckmr
查看原文...
