Ottawa man frustrated by lack of help with raccoon stuck on roof

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An Ottawa man says he’s searched high and low for an answer to the question: How does one safely remove a distressed raccoon from one’s rooftop?

Answers have been more difficult to come by than he expected.

Eric Stephen woke up Monday morning to find a sick-looking raccoon lying on the roof of his Nepean house. Stephen said a neighbour brought the animal to his attention at about 7:30.

Stephen, 67, said the raccoon looked “confused, disoriented, slow,” and was “very aggressive” when approached. He tried to coax the critter down with a water hose, without success. Stephen said because of his post-concussion syndrome he is unable to safely climb onto his roof to get the animal down himself.

Concerned that the raccoon might be carrying rabies, Stephen called pest control companies — to no avail. Stephen said Orkin Pest Control told him it would “only come out if the animal was inside the structure.” Stephen said several other companies gave him the same response.

From there, Stephen called the city to ask for assistance, but the response from Ottawa bylaw services yielded much the same result.

“They said that in fact they do not rescue animals, sick or otherwise. They said they don’t do roofs, or have anyone trained to capture animals,” Stephens said. He added that their response was contrary to what he’d been told by the office of Coun. Jan Harder.

Stephen then called the Ontario SPCA but was directed back to bylaw services.

“The SPCA said this was a function they used to take care of, which has now been taken over by the City of Ottawa. But bylaw staff is saying that’s not the case.”

In an emailed response, bylaw services director Roger Chapman confirmed that “all requests for service about animals inside or on top of private dwellings should be directed to private wildlife removal companies.”

On Monday afternoon Stephen found a company that agreed to rescue the animal, but at a steep price: Pest Control Ottawa Inc. told him he would have to pay $350 to have the animal removed, and would still have to pay $100 even if the catch was unsuccessful.

“Bylaw, private industry and the SPCA are all pointing the fingers at each other, which leaves the animal stuck up there,” he said.

As of Monday evening, the raccoon was still on Stephen’s roof, and had endured a full day of mid-20 degree weather. Stephen said he would pay the pest control fee if the raccoon was still there on Tuesday, but worried the animal might die by the time help comes its way.

“You don’t lock a dog in a car, so you don’t leave a raccoon on a roof,” he said. “But someone needs to get the job done.”

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