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James Mathelier says he's had many sleepless nights in the past four months after falling prey to a costly phone scam.
Now, out thousands of dollars, the Toronto man is speaking out, saying his bank didn't do enough to protect him and is even charging interest on the funds he lost from his line of credit.
On April 24, the 63-year-old says he answered a call from a man claiming to be a Bank of Montreal employee, warning him that fraudsters had accessed his bank account. The phone number matched his bank's, making it seem legitimate.
The caller then asked for a verification code which was sent to Mathelier's phone, supposedly to confirm his identity.
"I knew I shouldn't share codes over the phone, but he offered for me to call the bank back to continue this process. He said we had to act quickly because money was being withdrawn," Mathelier told Radio-Canada.
"I was panicking."
After sharing this code, three withdrawals were made from his personal line of credit: $7,500 and $1,452.72 that day, and another $7,500 the next day. "It's been impacting my mental health. I can barely sleep," Mathelier said.
Now, out thousands of dollars, the Toronto man is speaking out, saying his bank didn't do enough to protect him and is even charging interest on the funds he lost from his line of credit.
On April 24, the 63-year-old says he answered a call from a man claiming to be a Bank of Montreal employee, warning him that fraudsters had accessed his bank account. The phone number matched his bank's, making it seem legitimate.
The caller then asked for a verification code which was sent to Mathelier's phone, supposedly to confirm his identity.
"I knew I shouldn't share codes over the phone, but he offered for me to call the bank back to continue this process. He said we had to act quickly because money was being withdrawn," Mathelier told Radio-Canada.
"I was panicking."
After sharing this code, three withdrawals were made from his personal line of credit: $7,500 and $1,452.72 that day, and another $7,500 the next day. "It's been impacting my mental health. I can barely sleep," Mathelier said.
