Outsourcing…
Support: I am from support team, about your ticket…
Me: thanks for the immediate attention!
Support: can you change the status to “in progress”?
Me: this option doesn’t seem available to me…
Support: OK, go to next step
Me: hmmm… this is the only step I needed to perform.. I am stuck here
Support: OK… I need to talk to dev team
Me: Ok, thanks…
Ticket: on hold
No further updates for …
A month later, the support person silently closed the ticket…