Your problem is due to the incompatibility between the browser on your computer and the code used on Hotmail site. Please check the settings of your browser and make sure that it is configured properly.
if youare using ie6
1. Verify that your browser's cookies are enabled. To enable cookies, please do the following:
a. Click "Tools" from your browser's menu, then click "Internet Options".
b. Click "Privacy" Tab, then click the "Advanced" button.
c. Mark the checkbox beside "Override Automatic Cookie Handling".
2. Clear your browser's cache or Temporary Internet Files. Since cache or Temporary Internet files are used when you return to previously viewed web pages, if you experience difficulty viewing a web page, the cache may be corrupted. If you do not clear your cache files periodically, you may experience longer loading or browser closing times. In order to improve your performance on the web and specifically while visiting our site, we suggest that you occasionally clear your cache.
a. From the "Tools" menu, select "Internet Options".
b. On the General tab, under ■Temporary Internet Files■, click on ■Delete Cookies■ then click on ■Ok■.
c. Click on ■Delete Files■. Put a checkmark on the ■Delete all offline content■ radio button, then click on ■Ok■.
3. Reset your "Security" settings. Please do the following:
a. From the "Tools" menu, select "Internet Options".
b. On the "Security" tab, click "Internet", then click on ■Custom Level■.
c. Under "Reset Custom Settings", click "Reset".
4. Enable all ActiveX controls and plug ins:
a. From the "Tools" menu, select "Internet Options".
b. On the Security tab, select ■Internet■.
c. Click the "Custom Level" button.
d. From the "Security Settings" dialog box, under "ActiveX Controls and plug-ins", select "Enable" except for "Download unsigned ActiveX controls". For this selection, choose either "Disable" or "Prompt".
5. Enable Javascript:
a. Click "Tools", then click on "Internet Options".
b. Click the "Security" tab.
c. Click the "Custom Level" button. Scroll to the "Scripting" section. Under "Active scripting", "Allow paste operations via script", and "Scripting of Java applets", check "Enable".
d. Click "OK" button.
6. Close the current browser and reload a new one.
7. If you have a spyware program in your computer, try to disable it first. For details, please got o this site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;827315
8. Turn off any security software you are running. Security software is a program that gives your computer prevention of, or protection against, access to information by unauthorized recipients, and intentional or unauthorized destruction or alteration of the computer information. Computer security software also provides for access control, system availability, privacy, and virus protection for your computer network. Examples are firewall, anti-virus software, etc.
9. Make sure that you have the latest Microsoft updates for your browser and operating system. To download the latest updates for your Microsoft software, please visit this site:
http://office.microsoft.com/productupdates/
