Systems Engineer

[苦逼热狗]

Job Description The immediate focus of this position is to gain a working knowledge of InfoExpress' three products to provide support to our existing customer base:

• CyberGatekeeper (Network Access Control (NAC) solution)
• CyberArmor (desktop firewall solution)
• VTCP (software VPN solution)

Typical duties in this position include:

• Take incoming e-mail/telephone calls to support customer needs
• Dispatch issues to other SEs as required
• File and track feature requests/bug reports based on customer requirements
• Proactively contact large accounts to discuss outstanding issues
• Generate technotes to document common problems or illustrate new product uses
• Develop new plugins to enhance product functionality
• Document and extend existing testing procedures
• Install and test new versions as part of the QA process
• Help QA new tests developed externally
• Come up with new test ideas, based on research and customer feedback
• Perform pre-sales consulting and installation for InfoExpress products
• Travel to customer sites as needed (typically 15%-25% travel)
• Conduct online presentations/webcasts to potential customers
• Work closely with account executives throughout the sales process

Based on abilities and aptitude the successful candidate can expect to develop enough familiarity with these products to be able to work closely with the sales team and partners in pre-sales role where some travel will be required. Compensation is entry level but fair and in line with experience and ability to grow and move into the more customer facing roles.

Applicable Skills

• Advanced troubleshooting and analysis
• TCP/IP
• ARP
• 802.1x
• Networking infrastructure (switches, routers, etc.)
• Security products (personal firewalls, Anti-Virus, etc.)
• Windows and Linux/Unix knowledge
• Strong written and verbal communications
• Self starter/shows initiative
• Keen interest security and willingness to learn
• Fluent in English (spoken & written)

InfoExpress has provided network access control solutions since 2000. At the core of InfoExpress' solution is the award winning Dynamic NAC Software Suite, which ensures endpoints are safe and compliant with security policies by performing real-time audits and quarantining of all network-attached endpoints. InfoExpress products have received numerous awards for their innovation. The privately held company is headquartered in Mountain View, California.

 

[苦逼热狗]

Contact Info:
Mike Bobbitt
Director of Professional Services

bobbitt@infoexpress.com
613.727.209 ext208

they are looking for a technical support staff for their ottawa office.
when u get the interview, there will be 4 page technical test available.
it covers questions from windows to linux/unix.
有不少缩写词要你写出全称