The cable internet service from Teksavvy has been very unstable for the last couple of weeks in the westend of Ottawa (Kanata, Stittsville, Nepean). It was said to be caused by Rogers doing some upgrade in that area. I lost internet service twice in the last week.
and post the details of your problem (note there are two forums: do it in the direct forum, not the public forum). The Teksavvy support personnel will follow up on your problem. Most importantly, they will record the duration of your loss of the service, and will give you the credit in the next billing cycle. So at least you can get some refund for the service interruption.