Landlords, avoid this company since they can NOT bill your tenants even though they said they could. Even though you have agreements with many companies/cities, they still can bill your tenants, like
Enercare - Hot water tank rental
City Ottawa - Water
Enbridge - Gas
Hydro Ottawa - Electricity
Reliance is special!!!
If you are a landlord, do NOT rent hot water equipment from Reliance since they can NOT change the billing name to your tenants!
As a landlord, I called them before making decision, I was told the billing name COULD be changed, but after I got the first bill and called them to change it, I was told NO; and I was told I should ask billing department. This caused A LOT OF TROUBLES to me.
If you can NOT bill tenants, say "I can NOT"!!!! do NOT say I can as a bait and then AFTER INSTALLATION, say "I can NOT"