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IBM Business Consulting Service Division has an immediate need for a
CTI Project Manager Req # 002353
If you are qualified and interested, please send me your current resume.
QUAILFICATION:
IBM's Business Consulting Services Group is seeking CTI/IVR Project Managers for its CRM Financial Services. Qualified candidates must have 5+ years experience implementing CTI in Fortune 500 companies and specifically 2-5 years experience managing the implementation of CTI/IVR environments in financial institutions. The CTI/IVR project managers must also have required Experience integrating with legacy applications and package applications such as Siebel. This is a 80 to 100% travel position and the practice strongly prefers candidates with external Big 4 or other top tier Consulting Experience preferred
Responsibilities
This role leads client and IBM teams in unstructured environments to successful engagement conclusion exclusive of formal reporting relationships. Overall responsibility generally includes interpreting policies/practices, identifying/satisfying resource needs and ensuring achievement of business and engagement goals. Decisions can influence client plans, schedules and overall client satisfaction. Forms an appropriate team and manages project, preparing work plans, managing workload, tracking schedules, communicating status, and leading client negotiations, resulting in a successful engagement conclusion meeting the client satisfaction and profitability objectives. They perform end-of-engagement shutdown, including completing end-of-engagement assessments, collecting client satisfaction reports, etc. with an eye towards starburst opportunities. They are the "face of IBM" to many/most of the client personnel associated with the engagement
This is a permanent position that requires 100% travel
If you have already been contacted by a recruiter for this position and filled out a screen form, please let me know.
If you are not interested , but know someone that is, please forward this email to them.
Thanks,
Kelly Bryan
Technical Recruiter, IBM Global Services
Business Consulting Services
770-938-6191
CTI Project Manager Req # 002353
If you are qualified and interested, please send me your current resume.
QUAILFICATION:
IBM's Business Consulting Services Group is seeking CTI/IVR Project Managers for its CRM Financial Services. Qualified candidates must have 5+ years experience implementing CTI in Fortune 500 companies and specifically 2-5 years experience managing the implementation of CTI/IVR environments in financial institutions. The CTI/IVR project managers must also have required Experience integrating with legacy applications and package applications such as Siebel. This is a 80 to 100% travel position and the practice strongly prefers candidates with external Big 4 or other top tier Consulting Experience preferred
Responsibilities
This role leads client and IBM teams in unstructured environments to successful engagement conclusion exclusive of formal reporting relationships. Overall responsibility generally includes interpreting policies/practices, identifying/satisfying resource needs and ensuring achievement of business and engagement goals. Decisions can influence client plans, schedules and overall client satisfaction. Forms an appropriate team and manages project, preparing work plans, managing workload, tracking schedules, communicating status, and leading client negotiations, resulting in a successful engagement conclusion meeting the client satisfaction and profitability objectives. They perform end-of-engagement shutdown, including completing end-of-engagement assessments, collecting client satisfaction reports, etc. with an eye towards starburst opportunities. They are the "face of IBM" to many/most of the client personnel associated with the engagement
This is a permanent position that requires 100% travel
If you have already been contacted by a recruiter for this position and filled out a screen form, please let me know.
If you are not interested , but know someone that is, please forward this email to them.
Thanks,
Kelly Bryan
Technical Recruiter, IBM Global Services
Business Consulting Services
770-938-6191
