Well, here are the improvements need to make.
1) Although the Chinese are the main source of customers, but we are in Ottawa where 98% of the people are non Chinese, focuses should be on how to show and teach local Canadians how to eat hot pot. A picture book with how to eat hot pot should be placed on all the tables. I found most Canadians are humiliated when they are there and they will certainly not come back or recommend anybody to come. That's not how you become successful in Ottawa, we are not Toronto, and for any business to success you need local support.
2) Waiters need to be more professional, just get everybody to go to Yangtze and you see how waiters act there. When you are not busy serving customers, you need to stand and watch over the tables, not to sit down and chat with customers or play computer games at the cash register.
3) Washroom need to be cleaned every 20 mins and supply need to be filled. I found the washroom to be messy and short in supplies.
All in all, it's a great business concept, but the management lack of experience in running restaurant.