译程家电关于某些人说我们欺客的一些言论做出如下解释与说明

[Buckwheattobe]

How to handle customer complaint is a science and an art. Big companies tend to absorb losses rather than turn the customer away. I remember the time when Sears would take back a pair of shoes after a year of use. People also were taking advantage of the return policy and returned a party dress after a party. But then big companies are just that, they are able to absorb those losses without batting an eye. The upshot though is that they have consumer confidence knowing that things they buy from that store can be returned any time.
I fear small companies do not have that luxury and the profit margin does not allow them to do just that. But I do feel attitude is so important. If I were the store manager I would do this: Yes we do have to let the manufacturer to verify if the appliance has been misused, but in the mean time I will sell you a new one for 10% of the cost. If the manufacturer comes back and say that the returned merchandise is defective, then the 10% cost will be returned to the customer. That's just my take, Please do take it with a grain of salt.

Rain Tree is correct concerning the support of Chinese operated store, but my argument is slightly different. I do not treat any Chinese store different. But if I find one that is honest and good, I will go out of my way to promote that store.

For example I had a Mr. Lee do my basement renovation and it turned out that he did an excellent job. Very tidy and the finishing work is the best among those who worked at my house, Chinese/non-Chinese included. So I recommended him to everybody and now I cannot get him to do any work because he is too busy.

 

[mustard]

How to handle customer complaint is a science and an art. Big companies tend to absorb losses rather than turn the customer away. I remember the time when Sears would take back a pair of shoes after a year of use. People also were taking advantage of the return policy and returned a party dress after a party. But then big companies are just that, they are able to absorb those losses without batting an eye. The upshot though is that they have consumer confidence knowing that things they buy from that store can be returned any time.
I fear small companies do not have that luxury and the profit margin does not allow them to do just that. But I do feel attitude is so important. If I were the store manager I would do this: Yes we do have to let the manufacturer to verify if the appliance has been misused, but in the mean time I will sell you a new one for 10% of the cost. If the manufacturer comes back and say that the returned merchandise is defective, then the 10% cost will be returned to the customer. That's just my take, Please do take it with a grain of salt.

Rain Tree is correct concerning the support of Chinese operated store, but my argument is slightly different. I do not treat any Chinese store different. But if I find one that is honest and good, I will go out of my way to promote that store.

For example I had a Mr. Lee do my basement renovation and it turned out that he did an excellent job. Very tidy and the finishing work is the best among those who worked at my house, Chinese/non-Chinese included. So I recommended him to everybody and now I cannot get him to do any work because he is too busy.

说得真好。的确大店更有能力保证无条件退换，以我的经验来看，costco和walmart最好。偶尔的无赖顾客也吃不穷他们，毕竟大多数顾客还是诚实厚道的。

补充一点，小店一般比大店便宜一点儿，货也全一点儿，售后服务虽然做不到完全无条件退换吧，但多数情况下还是合理的。这也是小店能生存的缝隙吧。大家买东西的时候看自己看重什么吧，得饶人处且饶人。不肯/愿退一步的就去大店吧。

 

[9981]

Buckwheattobe, you are the MAN!!!

How did you get English so well? I will apprecaite if you can share some good suggestion on that and we can all benefit by learning

By nature, the Chinese stores have the advantages:
Language for better communication; Niche commodity for our own culture.
They need to find out a way to leverage but not abuse these advantages.

 

[Buckwheattobe]

Buckwheattobe, you are the MAN!!!

How did you get English so well? I will apprecaite if you can share some good suggestion on that and we can all benefit by learning

By nature, the Chinese stores have the advantages:
Language for better communication; Niche commodity for our own culture.
They need to find out a way to leverage but not abuse these advantages.

Been here too long. If you want to start another thread, we can discuss. I try not to threadjack.

 

[gary2004]

友情提示：大家去译程买东西的时候尽量不要付信用卡，否则万一要退货的话会损失3%的手续费。我事先也不知道，所以平白无故损失了几十块。希望大家以后可以避免。

 

[Ayin_Ottawa]

友情提示：大家去译程买东西的时候尽量不要付信用卡，否则万一要退货的话会损失3%的手续费。我事先也不知道，所以平白无故损失了几十块。希望大家以后可以避免。

谢谢提醒。

所以在小店里买东西要三思而买，而且还要用现金。

从这个3%的损失就知道小店生存之不易。

 

[ccc]

谢谢提醒。

所以在小店里买东西要三思而买，而且还要用现金。

从这个3%的损失就知道小店生存之不易。

小本生意，是不容易。