City says three LTC homes flagged by province are now 'in compliance'

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After three of the four city-run long-term care homes were flagged by provincial inspectors for non-compliance violations, city officials say each of the homes was “placed back in compliance” as of January.

Provincial inspectors found issues at 10 of the 26 total long-term care facilities in Ottawa, including violations at three of the four long-term care homes operated by the city. Public reports on each home, included and linked in the provincial database, detail issues of residents being sexually assaulted by fellow residents, physical altercations between residents and allegations of improper care of injured residents.

The data, made public by the province in an online database last week, assigns a risk assessment to each long-term care home.

Issues of non-compliance at the three city-run homes — The Garry J. Armstrong facility, the Peter D. Clark Centre, and Centre d’Accueil Champlain — were well above the provincial average.

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Garry J Armstrong long-term care on Island Lodge Road in Ottawa.


City officials say those non-compliance issues have since been rectified.

Data from the provincial risk assessment tool dates from December 31, 2017.

During that time, officials were “in the process of implementing compliance plans” to the inspections branch of the Ministry of Health and Long-Term Care, according to Janice Burelle, general manager of community and social services. “City of Ottawa homes were placed back in compliance as of January 29, 2018.”

In an emailed statement, Burelle said city officials “work closely” with the ministry, as well as residents, families, volunteers and staff to implement improvements.

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Long-term care home Peter D. Clark at 9 Meridian Pl., Nepean.


An independent third-party reviewer is conducting a “comprehensive assessment” of the four city-run homes, according to Burelle, with a report to be completed by the end of April.

“Concrete actions will be developed and implemented stemming from these recommendations,” said Burelle.

At the 180-bed Garry J. Armstrong long-term care home, inspectors found 11 cases of non-compliance in a routine “resident quality inspection” in early January, according to provincial data. The provincial average is 5.66.

Inspectors found 19 cases of non-compliance in a July inspection at Centre d’Accueil Champlain, a 160-bed facility in Vanier.

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Centre d’Accueil Champlain- 275 Perrier Ave, Vanier.


There were no issues of non-compliance at the Peter D. Clark Centre during the last resident quality inspection on January 21, 2017.

Provincial inspectors also found evidence of non-compliance at the three city-run homes during targeted inspections, where investigators are responding directly to complaints or “critical incidents.”

Inspectors flagged 19 issues of non-compliance in targeted inspections at Garry J. Armstrong, 23 issues of non-compliance in targeted inspections at Centre d’Accueil Champlain, and 17 issues of non-compliance in targeted inspections at the Peter D. Clark Centre.

The provincial average is 2.54.

The ministry database rates long-term care homes in one of four categories: in good standing, improvement required, significant improvement required, and licence revoked.

None of the 26 Ottawa facilities is ranked high risk, 10 homes are ranked as “improvement required,” and the remaining 16 Ottawa homes are considered in good standing, according to the ranking system. The Carleton Lodge was the only one of four city-operated homes deemed in good standing as of December, 2017.

According to Burelle, improvements outlined in the city’s compliance plans were implemented beginning in October 2017.

“Additional work items may be identified as a result of the third party review following the release of the report,” she said.

The other seven area facilities rated “improvement required” are: Carlingview Manor, Residence Saint-Louis, The Perley and Rideau Veteran’s Health Centre, The Salvation Army Grace Manor, Extendicare Laurier Manor, Sarsfield Colonial Home and Madonna Care Community.

The online tool is available at www.health.gov.on.ca/en/public/programs/ltc/home-finder.aspx.

ahelmer@postmedia.com
Twitter.com/helmera

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