City unveils its Key2Access beacon system

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The City launched Key2 Access at its 15th annual AccessAbility Day event on May 31. Key2Access is an application that uses a beacon system to help users become aware of their environment by giving them information about the space they are in.

The beacons send location-specific information to devices via Bluetooth technology and the Key2Access application. For example, users of the app can get details about where they are and what amenities may be nearby.

The app can be downloaded for free from the Apple Store or through Google Play. While the app is aimed at the blind and partially sighted, it’s a tool that can benefit everyone.

But how does the app work?



Once the app is opened, you will be informed as you approach points of interest throughout the main concourse of City Hall as you near them. For example, when someone walks by the Café 111 beacon, their phone would tell them “Café 111”, giving them an idea of where they are.

When you are at a point of interest, you have the option of clicking the “more information” button on the screen to get more details. For example, when the phone tells someone that they are at Café 111, clicking the ‘more information’ button could provide them with the menu or hours of operation. A helpful shortcut for getting more information is to click the physical “down” volume button on the side of the phone.

Finally, when you are at a point of interest, you have the option of clicking the directional information button off the screen, the physical “up” volume button on your phone, and you can slowly rotate your phone to better understand what is around you. As an example, if you have reached Café 111, using this function may help you discover that the washrooms are to your right or left, and that the info desk is in front of you.

Here is an important tip to keep in mind. The slower you scan the field horizontally, the more accurate the results will be. If you scan your phone too quickly, it may not have time to connect to nearby beacons.

The City is planning to add more features soon and Key2Access will be available at Ben Franklin Place and the Shenkman Arts Centre by the end of 2018.


For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.

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