3，4 年前，因电话不好使要求Bell派人来修。Bell派人屋里屋外检查了一番，最后发现是邻居院里的一根电线杆上某处接触不好，随即修好。下月账单来时，发现比平时多收了将近3刀。打电话问，说是wire care plan。因为他们帮我修好了电话，我有两个选择：一是交95刀现金，二是自动加入他们的wire care plan。wire care plan保证我房子内由任何电话设备引起的电话问题他们免费修理。可是那次电话问题并不是由我房子内任何电话设备引起的。他们每月收电话费，理应保证电话线路暢通。与Bell理论了三个月，打了N次电话，经历了无数次精神折麽后，Bell终于同意把wire care plan从我帐户中拿掉。但是前三个月的保险金将近10刀我必须付，理由是他们已经提供了三个月的保险服务。真是岂有此理，三个月内我没有接受他们任何维修服务，而且保险计划也是他们强加给我，我从来都没有同意过。与customer service 的接话员争论无果，两次要求与他们的manager讲话，两次被告知manager会在48小时之内给我回电话。结果这一等等了3，4年，也没有接到manager的任何电话。报险金连本带利息却涨到25刀多。我一气之下，将电话转到了Rogers。Bell的流氓无赖行为却愈演愈烈，一方面不断发信好话说尽劝我回到他们公司，一方面发信恐吓如不尽快交上25刀就交由追债公司追讨。打电话理论，被告知时间太久，他们无法回到从前修改账单，发电邮也没人理会。昨天真的收到了追债公司的追讨信。因为第一次遇到这种情况，老公又出差在外，自己一个人带着年幼的孩子，又有身孕在身，一个月之内还要准备与工作有关的考试，真不知道该怎么办好，交钱免灾，息事宁人，实在觉得咽不下这口气，让Bell得呈，它会继续欺压顾客。也想过与它纠缠到底，用这25刀去small court要公平，又觉得自己目前的状况有些力不从心。求各位大侠帮我出出主意，我该怎么办？追债公司会有些什么手段，我会有安全问题吗？
对Bell Canada的流氓无赖行为，我该怎么办？
- 主题发起人 过客匆匆
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追债公司，也是在加拿大的法律之下的合法公司，你绝对不要害怕你的安全问题，真的，绝对不要担心安全问题！
换我就选择不理它，管它什么讨债公司或者什么bell，bell也经常是揣着明白装糊涂，一些服务条款很霸道很讨厌！
讨债公司也不会为了25块钱而有什么任何下一步的行动，顶多是电脑再给你发几封信而已，如果不理会，也就没有下文了。
安全，绝对不要担心，我们华人在海外，是没有国内那么自在和那么强的安全感，也永远不会有native的那种自信，但是，安全，别说25块，就是25000块，又怕它什么？？？？？
或者，你可以要求bell取消25块，你再转回来，天下乌鸦一般黑，rogers也不是什么hao 鸟，所以，随你了，要么，不理会，要么让bell取消罚款，转回来，一切，up to you！
总之，不要担心安全问题！老公不在，又有身孕，小孩又小！
哈哈，你如果咽不下这口气，我劝你了但是你还是担心安全，我可以给你出这25块。
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25刀 is already not bad. I heard that their wire care plan has a cancelation penalty of like some hundred dollars if you don't continue to have it for like a year or some years.
Bell can't make much money from charging you $30 a month for you phone line, so they need to find other ways to pay for their contractors and employees.
In UK and many states in US, the phone companies charges land line like cell phone. They charge local calls by minute on top of the monthly fee, and they also charge for listing in the white page as well as "de"-listing from the white page. In fact, Bell Canada isn't too bad in the monthy fee, so at least most people can afford a home phone line although they might choose not to add any additional feature or use Bell's technician for help.
I had also used Sprint for landline, and it was even worse. They charged for everything even if it was their fault (something was wrong with their switch, and they didn't even come to our place to fix it. I guess Bell charged them to fix their problem, so in turn they charged more to their customers to make money and to pay Bell's fee). They also charged penalty when disconnecting the service. Their monthly service fee was a higher because they forced people to bundle with their additional services.
Bell can't make much money from charging you $30 a month for you phone line, so they need to find other ways to pay for their contractors and employees.
In UK and many states in US, the phone companies charges land line like cell phone. They charge local calls by minute on top of the monthly fee, and they also charge for listing in the white page as well as "de"-listing from the white page. In fact, Bell Canada isn't too bad in the monthy fee, so at least most people can afford a home phone line although they might choose not to add any additional feature or use Bell's technician for help.
I had also used Sprint for landline, and it was even worse. They charged for everything even if it was their fault (something was wrong with their switch, and they didn't even come to our place to fix it. I guess Bell charged them to fix their problem, so in turn they charged more to their customers to make money and to pay Bell's fee). They also charged penalty when disconnecting the service. Their monthly service fee was a higher because they forced people to bundle with their additional services.
mortgagegopher
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Have you contacted the Bell Canada's Executive Office at executive.office@bell.ca ?
The Executive Office usually has a response to your complaint within 48 hours. It doesn't hurt to contact them, and see if they can resolve the billing issues for you.
The Executive Office usually has a response to your complaint within 48 hours. It doesn't hurt to contact them, and see if they can resolve the billing issues for you.
