I don't even know where to start!
First of all, I was really excited about this place, since I am in love with Chinese hot pot...
I went there on a Wednesday night, it was not busy at all, maybe 4 groups of people and that's it. You would assume the customer service would be much faster and they would be nicer since there are not many people there they have to deal with.
The girl at the reception was really rude (I don't know if she was in a bad mood or something), she gave us only one menu... Another guy server seated us. Didn't talk much, just kinda smiled and we followed him to our table. He didn't bother explaining to us how the "system" works. So we took a look at our menus (we got up and asked for another one since the server wasn't coming back to our table)... We decided what we wanted, and waited for good 25 minutes for someone to come over and serve us (as in, ask us what kind of soup we wanted for the hot pot and so on). Nobody came for another 15 minutes, so we just got up to get our veggies, meat and fish... There was no beef or lamb there, so we just got veggies and fish...
This is where i freaked out because the utensils were mixed up (I assume the people just kinda left it anywhere after they were done getting their food).
We went back to our table, and waited. For another 15 minutes. Finally the server came to us!!! We all got our individual pots half spicy/half veggie, I think! We asked if there was more beef and lamb coming up, and he actually came back with two plates full of meat!
We had all our pots and food ready, but there was no utensils!!! So we waited again for him to come back. He passed by a few times and never looked at us, even when we were trying to get his attention. So I got up to chase him down (yeah it's sad, I was following him around to ask for utensils). He only gave us one pair of chopsticks! I freaked out again, because I didn't want to handle the raw food with the same chopsticks. Because he just kinda came back and dropped it on the table (he forgot napkins, of course) and ran away again, I didn't have a chance to ask for an extra pair of chopsticks. Sooooo, I went on a chase again

Finally we were set and we can enjoy our food.
In the meantime, while I was trying to chase down the server, Our pots started over boiling, and when we tried to lower the temperature, the "button" fell off!!! Luckily he was passing by and we screamed "excuse me!!!" (because we had to, otherwise he wouldn't turn around... I felt bad, but oh well...) He fixed it and just laughed. No sorry no nothing... Anyway...
I didn't find the food to be fresh, the pots were kinda dirty (I guess they didn't wash them correctly), I was freaking out the whole time and had a funny feeling in my stomach, but didn't want to be a party pooper so I just went with the flow
They didn't have a big variety of sauces either, everything tasted so... weird! We couldn't even finish all our food, and that's when we saw a sign saying: if you leave food behind, over 200g, they charge you extra one person! LOL so we dunked everything in the hot pot and asked for a cheque!
That was another story... we had to wait for the server another 30 minutes!!! In the meantime, I had a weird taste in my mouth so I figured why not try their sweets... it tasted like plastic! At THIS point I am feeling really sick, and running to the bathroom (I threw up, sorry)!
We couldn't wait for the server anymore to bring us the cheque, so we just walked up to the reception. There she was again, the moody girl! She was talking SO FAST we couldn't understand one word she said. Apparently they didn't accept debit, cash or credit only. There was a ATM machine there too. We finally left.
We all got sick! We had high fever and vomited all night... sorry to bring it up, but that's what happened. Food poisoning the doctor said
yeah.... definitely not going back!
Good luck to the rest of you!
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more posting with problems can be solved by good management