谢谢提出意见。您的搬家费用是收取了3个人@100/H with Minimium 3 hours =$300。费用计算没有错误。我们也很遗憾，不能如您想像，将剩余半个小时当做小费付给movers，我们也已和您解释，他们工资是最少3小时起付的。我们所有movers的工资均是整小时算起，如果您需要找半小时或是15分钟起付的人工，抱歉我们无法满足。
关于搬家费用及小费，我们均在客人定搬家的电话预定阶段就明确告知客人了。不同公司有不同的规定和收费方式，客人在搬家咨询阶段具有完全地选择不同公司的权利，我们尊重客人的选择，我们能做的是如实清晰地告知客人我们公司的规定和方式，但绝不会存在强行收取小费的行为。
至于收取小费的原因，请参见
http://cargoone.ca/moving_faq.htm#Q9
Q9
: (NEW) Why should I tip the movers?
A9: To answer this question, we need to know what makes the movers salary.
In the market, most OTHER company¡¯s' movers salary are based on the time they spend during the moving process. They earn 2 times more money if they spend 2 times more hours for a moving. That's why the OTHER movers might not try their best during moving. Since their salary is only related to moving hours they work for, they intend to work longer and less efficient to have more income and more break time.
Our movers salary are based on time AND tips. So they have to make sure moving is done efficiently in order to satisfy the customer. Since anyway they will move the same amount of stuff in one moving, so if they could get it done with one hour less and get paid with $20 tips for the whole moving because of their hard working, they will definitely choose to do it in this way. They might make the same or even better money by working less time, though they need to work harder to earn it. It is still a win-win situation for both them and customers.
So our movers will try their best for every works they do. If you are satisfied, please think about tipping them for the great 110% effort they tried.
最后还是感谢所有对我们提出宝贵意见的人，希望不论大家选择什么公司抑或自己自助搬家，均能够一切顺利！
