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Ottawa – The City of Ottawa is now partnered with Ontario One Call to provide one point of contact for all underground utility locates, as mandated in the Ontario Underground Infrastructure Notification System Act, 2012.
As of June 15th, Service Ottawa (3-1-1) will no longer be taking calls for locate requests. All requests must now go through Ontario One Call at 1-800-400-2255, or online at on1call.com. This service is provided at no charge and its use is mandatory for any excavation work.
Any property could have underground gas pipelines, electrical services, fibre optic cables, telephone and cable TV lines, water and sewer connections as well as streetlighting or traffic signal wiring. Damaging these underground services can have serious consequences and costs, so any resident or contractor doing excavations are required to call at least 5 days prior to any planned excavation and are required to wait for those locates to be completed before digging.
If locates are not obtained and utilities are damaged as a result, the homeowner and/or contractor is 100 per cent liable for all costs associated with repairs.
For more information about this service, please visit on1call.com.
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As of June 15th, Service Ottawa (3-1-1) will no longer be taking calls for locate requests. All requests must now go through Ontario One Call at 1-800-400-2255, or online at on1call.com. This service is provided at no charge and its use is mandatory for any excavation work.
Any property could have underground gas pipelines, electrical services, fibre optic cables, telephone and cable TV lines, water and sewer connections as well as streetlighting or traffic signal wiring. Damaging these underground services can have serious consequences and costs, so any resident or contractor doing excavations are required to call at least 5 days prior to any planned excavation and are required to wait for those locates to be completed before digging.
If locates are not obtained and utilities are damaged as a result, the homeowner and/or contractor is 100 per cent liable for all costs associated with repairs.
For more information about this service, please visit on1call.com.
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