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OC Transpo needs to do a better job of informing riders sooner when a bus is cancelled, according to the Ottawa auditor general’s first full audit report for this term of council.
Sometimes cancellation alerts are “issued after the next scheduled bus should have gone by,” according to the report from auditor general Ken Hughes.
For example, in the first two weeks of May 2014, 33 per cent of cancellation alerts “were sent out 20 minutes after the scheduled first stop of the cancelled route.”
The auditor also found that OC Transpo has spent more than $600,000 through a sole-sourced contract to manage the transit service’s lost-and-found, and that the contract may have involved “an actual or potential conflict of interest involving one city employee.”
The auditor’s annual report is usually presented in each November, but the release of the 2014 report was delayed due to last fall’s municipal election. A review of OC Transpo’s process cancellation and its lost-and-found operations were just two of the issues reviews in the 2014 report.
Hughes also found that the city did not obtain two independent appraisals — as required by city rules — before buying George Nelms Sports Park for $1.3 million in 2010, when only a few years before it had been purchased for $250,000 (although the land had been “improved” in the meantime). Instead of ordering its own estimates, the city relied on the seller’s appraisal of the land.
The auditor also found in a survey of city employees, which 16 per cent of the city’s 17,262 employees responded, the majority of staff believe their direct supervisors and colleagues are ethical.
However, the survey also showed that only 56 per cent of respondents agreed that employees who report suspected improprieties would be “protected from reprisal,” and 10 per cent believe that reporting an incident would lead to negative consequences.
“A fear of reprisal may lead to incidences going unreported,” states the auditor-general’s report.
Hughes recommended that, among other things, the city find ways to ensure that employees who complain about unethical behaviour are protected. As well, the auditor general recommended code-of-conduct training be regularly delivered to staff as there is currently no mandatory requirement for existing employees, as there is for new hires.
In addition to tabling the 2014 audit report on Thursday morning, Hughes also reviewed his 2015 work plan, the results of which should be tabled in November.
New audits that Hughes’ office will undertake in 2015 include:
– More to come
查看原文...
Sometimes cancellation alerts are “issued after the next scheduled bus should have gone by,” according to the report from auditor general Ken Hughes.
For example, in the first two weeks of May 2014, 33 per cent of cancellation alerts “were sent out 20 minutes after the scheduled first stop of the cancelled route.”
The auditor also found that OC Transpo has spent more than $600,000 through a sole-sourced contract to manage the transit service’s lost-and-found, and that the contract may have involved “an actual or potential conflict of interest involving one city employee.”
The auditor’s annual report is usually presented in each November, but the release of the 2014 report was delayed due to last fall’s municipal election. A review of OC Transpo’s process cancellation and its lost-and-found operations were just two of the issues reviews in the 2014 report.
Hughes also found that the city did not obtain two independent appraisals — as required by city rules — before buying George Nelms Sports Park for $1.3 million in 2010, when only a few years before it had been purchased for $250,000 (although the land had been “improved” in the meantime). Instead of ordering its own estimates, the city relied on the seller’s appraisal of the land.
The auditor also found in a survey of city employees, which 16 per cent of the city’s 17,262 employees responded, the majority of staff believe their direct supervisors and colleagues are ethical.
However, the survey also showed that only 56 per cent of respondents agreed that employees who report suspected improprieties would be “protected from reprisal,” and 10 per cent believe that reporting an incident would lead to negative consequences.
“A fear of reprisal may lead to incidences going unreported,” states the auditor-general’s report.
Hughes recommended that, among other things, the city find ways to ensure that employees who complain about unethical behaviour are protected. As well, the auditor general recommended code-of-conduct training be regularly delivered to staff as there is currently no mandatory requirement for existing employees, as there is for new hires.
In addition to tabling the 2014 audit report on Thursday morning, Hughes also reviewed his 2015 work plan, the results of which should be tabled in November.
New audits that Hughes’ office will undertake in 2015 include:
- Whether Service Ottawa met its efficiencies goals
- How the child care fee subsidy is working
- How the Automated Meter Reading (AMR) project was implemented, the ongoing costs and whether efficiencies and service enhancements have been delivered.
- The management of the ByWard Market
- Environmental service
– More to come
查看原文...
