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OC Transpo says the results of its latest customer survey suggest confidence among both riders and the wider community is at its highest level in years.
As it has annually since 2008, the bus company conducted a telephone survey in November to collect feedback from more than 2,000 people.
Of those who identified themselves as customers, 78 per cent rated OC Transpo as good or very good in 2014, a slight dip from the year before.
Meanwhile, 71 per cent of people who don’t identify as customers rated the service as good or very good.
A majority of customers said they feel safe and secure while riding the bus or O-Train, and are confident that operators know what to do if an incident occurs.
Female respondents reported feeling less safe travelling on OC Transpo late at night than during the day or early evening. More women than men also reported experiencing sexual harassment or saw it happen to someone else.
OC Transpo has been working with women’s groups to address some of these concerns through a safety stakeholder group and expects to launch a new online reporting tool later this year.
The survey also found that 69 per cent of non-users surveyed say OC Transpo employees care about customers.
Asked if that number is too low, transit services general manager John Manconi said his attention is focused on the trend.
“It’s going up and that’s what’s important,” he said. “It’s trending up and all the other numbers are trending up also.”
The transit commission will discuss the survey results at its meeting next week.
mpearson@ottawacitizen.com
twitter.com/mpearson78
查看原文...
As it has annually since 2008, the bus company conducted a telephone survey in November to collect feedback from more than 2,000 people.
Of those who identified themselves as customers, 78 per cent rated OC Transpo as good or very good in 2014, a slight dip from the year before.
Meanwhile, 71 per cent of people who don’t identify as customers rated the service as good or very good.
A majority of customers said they feel safe and secure while riding the bus or O-Train, and are confident that operators know what to do if an incident occurs.
Female respondents reported feeling less safe travelling on OC Transpo late at night than during the day or early evening. More women than men also reported experiencing sexual harassment or saw it happen to someone else.
OC Transpo has been working with women’s groups to address some of these concerns through a safety stakeholder group and expects to launch a new online reporting tool later this year.
The survey also found that 69 per cent of non-users surveyed say OC Transpo employees care about customers.
Asked if that number is too low, transit services general manager John Manconi said his attention is focused on the trend.
“It’s going up and that’s what’s important,” he said. “It’s trending up and all the other numbers are trending up also.”
The transit commission will discuss the survey results at its meeting next week.
mpearson@ottawacitizen.com
twitter.com/mpearson78
查看原文...
