大统华Assistant Store Manager(副店长)

[T&T Supermarket]

大统华Assistant Store Manager

About T&T Supermarket Inc.

Established in 1993 with Head Office located in Richmond B.C., T&T Supermarket Inc. (www.tnt-supermarket.com) is a unique place to work for, bringing dynamic people with diverse backgrounds, experience, and talent together. Our mission is to enrich the lifestyle of our customers by bringing Asian-Canadian families fresh foods that they love, and introducing to mainstream Canadian families the diversity of Asian food culture at stores that offer exceptional convenience, service, and value.

The role:

Reporting to the Store Manager, the Assistant Store Manager is responsible for supporting Store Manager in planning, directing, managing and evaluating the overall store operations, controls store standards and leads the team to achieve the store’s KPIs. The position is also responsible for coordinating the store hiring process, helping to build and manage the team, creating positive customer experience and delivering other duties as assigned by the superior(s) by cooperating with all relevant internal & external stakeholders.

Major Responsibilities:

Assistant Store Manager assists Store Manager in delivering the following duties:

Store Administration Duties:

• Manage the performance of the store receiving staff and oversee store administration function
  
  
• Follow up on store maintenance issues and coordinate with technicians and/or contractors as required
  
  
• Handle all store incidents and accidents in a timely manner; complete the required statutory reports within the required timeframe
  
  
• Liaise and cooperate with both internal and external stakeholders which include various departments from Head Office &/or Regional Office, Mall Management Company, store tenants, suppliers, janitorial service, government regulatory bodies…etc. as and when required
  
  
• Organize staff events to increase employees’ engagement

• Support store’s overall sales, minimize controllable and non-controllable expenses
  
  
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales; provide guidance on pricing and promotional strategies to department heads on a need and timely basis
  
  
• Ensure all the store is operating in compliance to company and statutory requirements, follow up actions are taken on a timely and proactive manner

Store Operations Management & Store Standards Control

• Plan, direct, manage and evaluate the overall operations of the store to support the short and long-term goals of the company
  
  
• Collaborate with the Store Manager if applicable, to establish and achieve revenue, expense, and profit goals for the store
  
  
• Provide guidance and advice to the Department Heads on merchandise to be sold, optimal inventory level, pricing, freshness…etc.
  
  
• Implement good practices and new initiatives at the store; enforce Company’s standards including cleanliness, food safety, pest control, expiry date check, workplace safety, security, etc.; liaise with relevant government regulatory bodies as required
  
  
• Monitor general staff hiring in terms of days use to fill the position, quality of new hires, staff turnover rate, productivity, labour cost and engagement level
  
  
• Implement and monitor the company’s loss prevention program to minimize instances of theft or loss of inventory
  
  
• Implement marketing strategies by arranging decorations and pops and by providing necessary assistance to support Company’s promotional activities

Customer and People Management:

• Lead by example in delivering excellent customer service to maximize customers’ satisfaction; ensure all store employees provide our customers with an amicable shopping experience
  
  
• Do what is right by proactively resolving and following up with customer complaints received
  
  
• Manage store general staff hiring process by screening resumes, scheduling interviews and coordinating with all DHs and HR during the general staff hiring process
  
  
• Monitor store general staff hiring outcomes in terms of determining staffing requirements, days use to fill the position, quality of new hires, staff turnover rate, productivity, labour cost and engagement level
  
  
• Manage staff and assign duties fairly and consistently; provide positive and corrective feedback to employees on their job performance or behaviours in a timely manner , and if necessary, carry out commendation & disciplinary procedures
  
  
• Identify and nurture potential talents within the store through training & development plans; provide them with opportunities for career growth
  
  
• Perform any other duties as assigned by the superior(s)

Knowledge, Skills and Ability Requirements:

1. Possess post-secondary and above education
   
   
2. Have prior experience as a supervisor or as a manager leading a team of more than 10 people, with a minimum of 2 years’ experience in operating and managing a retail store
   
   
3. Proven leadership skills with sound business judgment and decision-making, logical and is open-minded for innovations
   
   
4. Strong interpersonal skills, time management and organization skills
   
   
5. Strong written and verbal communication skills in English and Chinese (Cantonese and/or Mandarin) is an asset
   
   
6. Ability to communicate effectively across all levels of the organization and with external stakeholders
   
   
7. Ability to respond appropriately in emergencies or pressurized situations with a calm, composed and steady manner
   
   
8. Possess basic to intermediate knowledge in MS applications (Word, Excel, PowerPoint, Project)
   
   
9. Travel may be required (less than 10%)
   

We offer remuneration commensurate with experience, extended health benefits & dental insurance, staff purchase discount etc. to the right candidate.

If you are interested in Assistant Store Manager position and would like to join and grow with T&T Supermarket Inc., we encourage you to send us Resume in confidence to recruitment_esc@ tntsupermarket.com

Toll Free: 1-844-773-2723

E-mail: recruitment_esc@tntsupermarket.com

Working Location: (Hunt Club Road/Riverside Dr.) 224 Hunt Club Road, Ottawa, Ontario, K1V 1C1

 

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