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SAMS, the buggy software for welfare case management, might not be fully fixed until December 2017, Ottawa city councillors heard Thursday.
The bungled launch of the province’s Social Assistance Management System has been a headache for the city and other municipalities since they started using the software in November 2014. The $240-milllion program is supposed to help municipalities manage cases under Ontario Works, the Ontario Disability Support Program and other social assistance programs.
The software was so unpredictable that City of Ottawa social services staff were burning out.
Now other areas of the city are being impacted by the faulty software.
Council’s audit committee Thursday heard that the auditor general’s office has wanted to finish a followup to a 2012 review of the welfare eligibility process. Management acted on 14 of the 18 audit recommendations, with one partially complete and three incomplete. The three incomplete measures have been on hold because of the problems with SAMS.
The province suspended some of the SAMS functionality to reduce the workload on municipal social services, which throws off the audit followup.
The 2012 audit called for efficiencies to save the city money, including reducing the number of case workers and cutting down on sick leave.
The SAMS implementation was so hard on staff, their union accused the city of not taking care of them.
Auditor general Ken Hughes said he wouldn’t continue with the audit followup until 12 months after SAMS has been operationally sound. He has sympathy for staff using a faulty software program, which is critical to service delivery.
“I understand the difficulties staff and management would have had in dealing with that,” Hughes said.
The auditor general also updated the committee on two other audit followups related to client service centres and corporate credit cards.
Hughes said he’s satisfied with management’s response to the recommendations in those two audits.
However, the 2012 audit on client service centres suggested closing locations to save money. That hasn’t happened.
During his audit checks, the auditor general found that client service centres weren’t fully compliant with some cash-handling processes.
Hughes also flagged other “issues” with the client services centre without going into detail.
“They have been investigated by my office and management and we’ll report back on those later,” Hughes said, but he wouldn’t explain further, only that the issues weren’t discovered by his office, but by “other means.”
“We’ve got a $3-billion company, the City of Ottawa, and it’s normal from time to time to have issues that have to be investigated,” Hughes said.
jwilling@postmedia.com
twitter.com/JonathanWilling
查看原文...
The bungled launch of the province’s Social Assistance Management System has been a headache for the city and other municipalities since they started using the software in November 2014. The $240-milllion program is supposed to help municipalities manage cases under Ontario Works, the Ontario Disability Support Program and other social assistance programs.
The software was so unpredictable that City of Ottawa social services staff were burning out.
Now other areas of the city are being impacted by the faulty software.
Council’s audit committee Thursday heard that the auditor general’s office has wanted to finish a followup to a 2012 review of the welfare eligibility process. Management acted on 14 of the 18 audit recommendations, with one partially complete and three incomplete. The three incomplete measures have been on hold because of the problems with SAMS.
The province suspended some of the SAMS functionality to reduce the workload on municipal social services, which throws off the audit followup.
The 2012 audit called for efficiencies to save the city money, including reducing the number of case workers and cutting down on sick leave.
The SAMS implementation was so hard on staff, their union accused the city of not taking care of them.
Auditor general Ken Hughes said he wouldn’t continue with the audit followup until 12 months after SAMS has been operationally sound. He has sympathy for staff using a faulty software program, which is critical to service delivery.
“I understand the difficulties staff and management would have had in dealing with that,” Hughes said.
The auditor general also updated the committee on two other audit followups related to client service centres and corporate credit cards.
Hughes said he’s satisfied with management’s response to the recommendations in those two audits.
However, the 2012 audit on client service centres suggested closing locations to save money. That hasn’t happened.
During his audit checks, the auditor general found that client service centres weren’t fully compliant with some cash-handling processes.
Hughes also flagged other “issues” with the client services centre without going into detail.
“They have been investigated by my office and management and we’ll report back on those later,” Hughes said, but he wouldn’t explain further, only that the issues weren’t discovered by his office, but by “other means.”
“We’ve got a $3-billion company, the City of Ottawa, and it’s normal from time to time to have issues that have to be investigated,” Hughes said.
jwilling@postmedia.com
twitter.com/JonathanWilling
查看原文...
