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As if the Phoenix pay system hasn’t been enough of a nightmare for the thousands of federal civil servants who have been overpaid, underpaid or not paid at all since its rollout last February, things got worse as alleged telephone fraudsters have entered the fray, posing as collection agency representatives looking to claw back overpayments.
According to a warning on Public Services and Procurement Canada’s website, the department was recently informed that employees have received calls from an alleged recovery agency about reimbursements. According to PSPC spokesman Nicolas Boucher, the “agency” claims to be part of the Phoenix team. The department’s oversight branch is so far aware of just one such incident, and advises civil servants who receive similar calls to report it to police and the Canadian Anti-Fraud Centre, as well as their departmental security officer.
“The Government of Canada is not using collection agencies to collect payments related to Phoenix,” states the department’s warning. “Overpayments will be recovered directly from employees’ pay cheques.
ALSO: PS performance pay rush underway, except for execs who worked on Phoenix
“If you receive a suspicious call from an agency claiming that you need to repay an overpayment, do not provide personal information such as your address, credit card or bank account number and do not make payment arrangements with this agency.”
Related
The Phoenix pay system had a limited rollout, to 120,000 civil servants, in February. Despite recommendations from public service unions to delay the full launch, it went ahead in April.
On Tuesday, PSPC minister Judy Foote said she was convinced that the backlog of 15,000 unresolved cases would be cleared up by Dec. 31. In September, she had indicated that all of the more than 80,000 outstanding cases would be resolved by Oct. 31.
bdeachman@postmedia.com
查看原文...
According to a warning on Public Services and Procurement Canada’s website, the department was recently informed that employees have received calls from an alleged recovery agency about reimbursements. According to PSPC spokesman Nicolas Boucher, the “agency” claims to be part of the Phoenix team. The department’s oversight branch is so far aware of just one such incident, and advises civil servants who receive similar calls to report it to police and the Canadian Anti-Fraud Centre, as well as their departmental security officer.
“The Government of Canada is not using collection agencies to collect payments related to Phoenix,” states the department’s warning. “Overpayments will be recovered directly from employees’ pay cheques.
ALSO: PS performance pay rush underway, except for execs who worked on Phoenix
“If you receive a suspicious call from an agency claiming that you need to repay an overpayment, do not provide personal information such as your address, credit card or bank account number and do not make payment arrangements with this agency.”
Related
- Letting workers go too soon sabotaged Phoenix, Minister Judy Foote says
- Shared Services government email project pushed out to 2018. It was supposed to be finished in 2015
- Government IT projects flashing red: Email, Phoenix Pay and data centres just the tip of the iceberg
The Phoenix pay system had a limited rollout, to 120,000 civil servants, in February. Despite recommendations from public service unions to delay the full launch, it went ahead in April.
On Tuesday, PSPC minister Judy Foote said she was convinced that the backlog of 15,000 unresolved cases would be cleared up by Dec. 31. In September, she had indicated that all of the more than 80,000 outstanding cases would be resolved by Oct. 31.
bdeachman@postmedia.com
查看原文...
