精华 搬家的故事2-更改电话号码的故事

马踏飞燕

新手上路
注册
2002-01-16
消息
374
荣誉分数
0
声望点数
0
打电话给bell更改地址和号码是在搬家前两周的事了。因为新的地方比较远,operator说要给一个新的号码,并且当时就给了。还告诉我设定了某天24.00点旧号码停用,0.00点新号码开始起用,旧号有号码更改留言信息,通知打旧号码的人主人已经换了新的电话号码。接着是无聊的促销,一概否定。

搬过去以后,电话到是有信号音, 试着拨一个,被告之不能使用,还没有接通,并告之有bell服务热线可以解决。于是拨通bell服务热线,接线生说,系统显示电话已经接通,我告诉她现象以后,她说,输入一个report,等待检查,强调根本没有0。00点接通一说,都是在下午5点到8点之间接通的。让我等一天,接着是一堆促销。照例拒绝。于是一天过去。第二天早起一看,还没有接通,于是又拨打服务热线,被告之系统显示已经接通,而且有一个report在,只有等待。又是促销,拒绝,很不愉快。于是又一天过去。再一天起来,还是不通,又拨打服务热线,重复相同内容,但是强调如果问题是出在我自己的房子里面,要付75加元左右的维修费用。回答,no。于是又一天过去。第四天,还是拨打服务电话,已经很不耐烦,唯一的问题是什么时候接通电话,否则投诉了。接线生在重复了所有前面的人说过的话以外,许诺下午5点以前一定会有人上门检查,费用自负。回答,法庭见也许是避免不了的了。于是下午3点来人,听了一下电话,围着房子转了一圈,说回去检查,我这里应该没问题。5点来电话,告之接通,可以使用了。四天,无数次打电话才换来新号码可以使用。听了他们无数次促销。

其实,他们无非想让我买他们的服务。如果用此下策,谁敢买呢?
 
瞪大眼睛看下次帐单是否给加了75块,呵呵
 
怎么点儿这么背
 
我上次搬家也是同样的经历。当时他们说要么交75元一次,要么买一个什么狗屁保险,这样线路出任何问题都cover的。结果我说我宁可一次交75元,如果真的是我的室内线路或者盒子出了问题。他们只有闷闷的派人来了,结果还跟我开玩笑说是我室内的盒子的问题。我们说那为什么你在室内弄了半天都不好,下楼去phone room里看看上来就好了呢?于是75元才不用交。
敌人的确是很狡猾的,所以下次一定要据理力争。

:evil:
:evil:
 
啊??

最初由 马踏飞燕 发布
不是我们无能,是敌人太狡猾:)
昨天来了个小子,说是按cable-tv的,说前两个月免费??是不是也是圈套???我以前就是,我最开始按电视,他告诉我前一个月免费,还告诉我,要是加台,就加不点钱就行,结果第一个月钱打来是¥58 这帮畜生 真黑!
 
看来,只要涉及到钱,老外的狰狞面目全暴露了,稍有欣慰,不再为国内的同样情景太难过。
而且,笑里藏刀更令人恐怖。
 
我有搬家时候和马踏有完全相同的经历。
也是两天没有通我的电话,直到我买了他们
的那个wire保险。
当时实在是要电话,没有耐心耗下去。也没有
马踏那两把刷子,这个该死的bell.
大家以后不要上当。
 
建议此主题放入精华区。
 
一个人的故事。

SYMPATICO HORROR STORY

I signed with up Sympatico贵 High Speed Internet service in 1999. I
decided at the time to go with pre-authorized chequing account
withdrawals. At the end of June 2001, I contacted Sympatico to cancel my
Internet service. As per Sympatico贵 instructions, I returned the DSL
modem and accessories to the nearest Canada Post branch on July 27,
2001, and was given a date stamped receipt. Sympatico continued to
withdraw funds from my bank account in July and August even though the
account was cancelled, paid in full and all hardware was returned. In
February 2002 (after making several telephone calls over a 5 month
period) I was sent a refund cheque for the 翅ccidental?July and August
withdrawals.

My experience with Sympatico gets even worse. On May 3rd, 2002, I
received a letter from Sympatico requesting a payment of $345.08 for the
DSL modem that they claim was never returned. I called them to explain
that I had indeed returned the modem (and have a stamped receipt from
Canada Post dated July 27th 2001 to prove it). On May 13th, 2002, (over
10 months after canceling my service) without my knowledge or consent,
Sympatico went into my personal bank account and withdrew $345.08.

My advice to those of you thinking of going with Sympatico is: DON乖 DO
IT! SYMPATICO IS BAD NEWS. THEY ARE COMPLETELY INCOMPETENT. THESE GUYS
TREAT CUSTOMERS LIKE CRAP. STAY AWAY FROM THIS COMPANY.

Keep all receipts you are given. Don't discard them even after you think
everything is settled (this could be several months).

DO NOT allow any company to take make pre-approved withdrawals from your
bank account.

Additional information:

I discovered the following regarding Sympatico at the Eastern Ontario
Better Business Bureau:

陈ased on the Better Business Bureau files, this organization has an
unsatisfactory record with the Bureau due to a pattern of unresolved
complaints.?

There you go folks, buyer beware!!!

I鬼 hoping that the power of the Internet will teach this pathetic
company a lesson.

Regards,
 
老马点儿背,不能怨社会:)。我搬了两次家,跟bell打交道从来没这么难受。

不过,我发现加拿大人民有个特点,就是爱不懂装懂。比如电话从新选个号码之类,call centre的服务软件里明明有此功能,可碰上一个新上岗的不会用,他绝不会说:sorry, I donno how to do it. 他会告诉你:no, can't do it, you have to pay blarblarbar...。跟银行打交道有时也会又类似问题。

这时候,就应该说:can I talk to your supervisor? 往往supervisor就能按你要求的办。supervisor对服务软件比较熟悉而已,并非他有权力break公司的policy,对你网开一面。

楼上一贴很有道理,永远不要使用pre-authorized payment或信用卡自动扣款,电脑会出错的,纠正起来无比麻烦。
 
后退
顶部