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The city has fired three employees in one of its nursing homes after one of them was caught on video verbally abusing a resident, its general manager of social services told city councillors Thursday.
Two of them were punished for not reporting the abuse by the third, says a memo sent by Janice Burelle.
“Employees in the video made comments about another employee not providing medication; this employee is also under investigation. The city continues to investigate the incidents,” the memo says.
It doesn’t name the resident or the employees, or specify which of the city’s four municipal nursing homes was involved.
It says Burelle and her managers only found out about the abuse from the resident’s family last Tuesday, after the relatives complained to the provincial Ministry of Health and Long-Term Care. The family members had put a camera in the resident’s room, as is allowed, to make sure the person was being treated properly. It captured the abuse — “disturbing and offensive” language, Burelle’s memo says — in late August and early September.
“Any incident of abuse, verbal or otherwise, is completely unacceptable and at odds with our stated mission and our commitment to the health, well-being and safety of our residents,” Burelle wrote.
Just last week, Burelle was in front of city council’s community-services committee explaining what she and nursing-home managers had done to deal with scandalously bad treatment of residents in the homes they run. In July, a personal-support worker was charged with assault after being caught on camera punching a resident in the face repeatedly after the resident resisted having his diaper changed.
Other stories emerged about another resident falling out of his wheelchair and being left in a pool of his own blood and about family members being barred from nursing homes after complaining about their loved ones’ care.
The provincial government issued the city a rare set of orders to fix its mess, a major effort that involves detailed plans Burelle’s department is still finishing.
Burelle wouldn’t have known about the latest case when she told city councillors the stories had shaken her and that everyone was committed to making sure nothing like that happened again.
“As a result of these latest incidents, management will take an additional step and recruit an independent, third party to review the City of Ottawa’s four Long Term Care Homes,” Burelle’s memo says. “I am confident that this additional initiative will provide vital information on what actions can be taken to prevent incidents and to further ensure the safety of our residents. This review will be over and above actions currently being planned and undertaken to improve resident care.”
More to come.
查看原文...
Two of them were punished for not reporting the abuse by the third, says a memo sent by Janice Burelle.
“Employees in the video made comments about another employee not providing medication; this employee is also under investigation. The city continues to investigate the incidents,” the memo says.
It doesn’t name the resident or the employees, or specify which of the city’s four municipal nursing homes was involved.
It says Burelle and her managers only found out about the abuse from the resident’s family last Tuesday, after the relatives complained to the provincial Ministry of Health and Long-Term Care. The family members had put a camera in the resident’s room, as is allowed, to make sure the person was being treated properly. It captured the abuse — “disturbing and offensive” language, Burelle’s memo says — in late August and early September.
“Any incident of abuse, verbal or otherwise, is completely unacceptable and at odds with our stated mission and our commitment to the health, well-being and safety of our residents,” Burelle wrote.
Just last week, Burelle was in front of city council’s community-services committee explaining what she and nursing-home managers had done to deal with scandalously bad treatment of residents in the homes they run. In July, a personal-support worker was charged with assault after being caught on camera punching a resident in the face repeatedly after the resident resisted having his diaper changed.
Other stories emerged about another resident falling out of his wheelchair and being left in a pool of his own blood and about family members being barred from nursing homes after complaining about their loved ones’ care.
The provincial government issued the city a rare set of orders to fix its mess, a major effort that involves detailed plans Burelle’s department is still finishing.
Burelle wouldn’t have known about the latest case when she told city councillors the stories had shaken her and that everyone was committed to making sure nothing like that happened again.
“As a result of these latest incidents, management will take an additional step and recruit an independent, third party to review the City of Ottawa’s four Long Term Care Homes,” Burelle’s memo says. “I am confident that this additional initiative will provide vital information on what actions can be taken to prevent incidents and to further ensure the safety of our residents. This review will be over and above actions currently being planned and undertaken to improve resident care.”
More to come.
查看原文...
