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Auditor General Ken Hughes today tabled his annual report and seven audit reports on topics including emergency management, road services, children’s services and Lansdowne Park. The City’s management team agrees with all 78 recommendations from the audit reports and has begun the work to address them.
“These audits show very strong management in how we are preparing for emergencies, planning for safety with light rail and supporting our emergency shelters,” said City Manager Steve Kanellakos. “On the reports where the Auditor General finds some weakness, our management team has identified specific improvement plans. I thank the Auditor General for the detailed work and insights, which highlight our positive results and will help us serve Ottawa better.”
The report on the audit of Emergency Preparedness and Response for Health Services found that the Ottawa Public Health Emergency Management program meets or exceeds relevant requirements and standards in all key areas. The expert working on this audit found that Ottawa Public Health and the City are “at the leading edge” in terms of their work on the surveillance and assessment of health hazards.
The Audit of the Regulatory Framework for Light Rail Transit found that the City has a robust Safety Management System and Security Management System for the O-Train Confederation Line and that Ottawa’s plans meet Transport Canada’s delegation agreement requirements.
The Review of the Management of Emergency Shelter Providers found that while some improvements are recommended, the City is fulfilling its responsibilities to ensure that shelter providers comply with the emergency shelter standards and are paid accurate amounts for services provided. The report recommended refreshing the City’s shelter standards and improving documentation of inspections and invoices. Improvements to process and documentation have already been implemented or are in progress to increase tracking and oversight.
The Audit of Child Care Services identified a need for more regular reviews of the eligibility of families receiving subsidies, waitlist irregularities and a lack of attendance monitoring. The Auditor General made 31 recommendations to strengthen management practices. Twelve have already been implemented, another four will be done by the end of the year, and all 31 will be completed by the end of 2018.
An audit on Lansdowne Park found that management of the Lansdowne Partnership agreements could be strengthened. Management is working to implement all 17 of the audit recommendations to: clarify roles and responsibilities; improve oversight related to contractual obligations in partnership agreements; and protect taxpayers’ financial interests. Five recommendations have been implemented and another 10 will be implemented by the second quarter of 2018.
The audit of Road Services Branch found that key systems, practices and procedures are in place to manage Roads Services contracts and that contractors performing road work are being adequately monitored. However, the audit found a lack of procedures for work inspections and tests raising questions about the quality of asphalt being used for small repairs. All 15 audit recommendations will be implemented by the end of 2018.
An audit of Information Technology Remote Access found that the City lacked a central strategy and could take further measures to strengthen controls related to remote access to the computer network. The increasing use of remote access to the City’s network requires continuous security monitoring to address inherent risks such as: exposure of private or confidential information and service interruptions. Management agrees with all seven of the audit recommendations and will fully implement them.
The reports tabled at today’s Audit Committee will be considered by City Council meeting at its meeting of Wednesday, December 13.
For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.
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“These audits show very strong management in how we are preparing for emergencies, planning for safety with light rail and supporting our emergency shelters,” said City Manager Steve Kanellakos. “On the reports where the Auditor General finds some weakness, our management team has identified specific improvement plans. I thank the Auditor General for the detailed work and insights, which highlight our positive results and will help us serve Ottawa better.”
The report on the audit of Emergency Preparedness and Response for Health Services found that the Ottawa Public Health Emergency Management program meets or exceeds relevant requirements and standards in all key areas. The expert working on this audit found that Ottawa Public Health and the City are “at the leading edge” in terms of their work on the surveillance and assessment of health hazards.
The Audit of the Regulatory Framework for Light Rail Transit found that the City has a robust Safety Management System and Security Management System for the O-Train Confederation Line and that Ottawa’s plans meet Transport Canada’s delegation agreement requirements.
The Review of the Management of Emergency Shelter Providers found that while some improvements are recommended, the City is fulfilling its responsibilities to ensure that shelter providers comply with the emergency shelter standards and are paid accurate amounts for services provided. The report recommended refreshing the City’s shelter standards and improving documentation of inspections and invoices. Improvements to process and documentation have already been implemented or are in progress to increase tracking and oversight.
The Audit of Child Care Services identified a need for more regular reviews of the eligibility of families receiving subsidies, waitlist irregularities and a lack of attendance monitoring. The Auditor General made 31 recommendations to strengthen management practices. Twelve have already been implemented, another four will be done by the end of the year, and all 31 will be completed by the end of 2018.
An audit on Lansdowne Park found that management of the Lansdowne Partnership agreements could be strengthened. Management is working to implement all 17 of the audit recommendations to: clarify roles and responsibilities; improve oversight related to contractual obligations in partnership agreements; and protect taxpayers’ financial interests. Five recommendations have been implemented and another 10 will be implemented by the second quarter of 2018.
The audit of Road Services Branch found that key systems, practices and procedures are in place to manage Roads Services contracts and that contractors performing road work are being adequately monitored. However, the audit found a lack of procedures for work inspections and tests raising questions about the quality of asphalt being used for small repairs. All 15 audit recommendations will be implemented by the end of 2018.
An audit of Information Technology Remote Access found that the City lacked a central strategy and could take further measures to strengthen controls related to remote access to the computer network. The increasing use of remote access to the City’s network requires continuous security monitoring to address inherent risks such as: exposure of private or confidential information and service interruptions. Management agrees with all seven of the audit recommendations and will fully implement them.
The reports tabled at today’s Audit Committee will be considered by City Council meeting at its meeting of Wednesday, December 13.
For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.
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