Online shopping explodes during the 2017 Holiday Season

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Canada Post was forced to hire as many as 3,000 additional seasonal staff this year to deal with a, record breaking, 20 per cent increase in packages over the Holiday Shopping season.

According to the shipping company, more than one million parcels have been delivered to Canadian’s daily since November 14.

The jump continued to highlight a steady trend that has seen Canadians devote more of their shopping budgets to Internet based retailers, who ship packages straight to a person’s doorstep. Between 2012 and 2016, Canada Post has reported that e-commerce holiday volumes have doubled.

Aside from the extra staff, Canada Post has had to add 1,000 more trucks to its fleet to handle the volumes. It also has its processing centres working 24 hours a day, seven days a week.

The drastic rise in packages is a sign of a marked shift in consumer behaviour that is increasingly seeing shoppers opt out when it comes to crowded stores and shop online instead.

According to the 2017 Holiday Retail Survey released annually by consultant firm Deloitte, respondents expected to spend as much as 51 per cent of their holiday shopping budget at online retailers. Those same respondents only expected to spend around 42 per cent of their budgets at physical retail shops. The remaining seven per cent, is expected to be spent on other items such catalog orders or direct mail orders.

In 2016, respondents expected to spend their budgets equally at online and in-store retail shops.

A similar study from Fedex found that as many as 65 per cent of Canadians would be shopping online for gifts this year. The statistic is up from the 55 per cent that said they’d be shopping online in 2016.

The trend to shop on the Internet comes at the same time that online retailer Amazon reported that Monday November 27, the first Monday after American Thanksgiving, was its biggest retail day ever. The day, more typically known as Cyber Monday, saw customers place more than 140 million orders for items on Amazon’s online stores.

The Deloitte survey is considered accurate to within plus or minus two percentage points, 19 times out of 20. The Fedex survey is accurate to within plus or minus 2.5 percentage points, 19 times out of 20.

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