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The city says it has satisfied the requirements of a provincial order issued last summer over the state of its long-term care homes.
In a memo sent to council on Thursday, community and social services general manager Janice Burelle says the Ministry of Health and Long-Term Care inspected the city’s four long-term care facilities in December and January after receiving the city’s compliance plans in September.
The city’s long-term care homes are Garry J. Armstrong, Peter D. Clark, Carleton Lodge and Centre d’Accueil Champlain.
The ministry issued the order after seeing evidence of non-compliance when it came to protecting residents from abuse and neglect. Those types of incidents have been documented in this newspaper. One of the most severe of cases was an elderly man with dementia being punched in the face by a personal support worker.
Burelle says all staff have received enhanced training on the prevention of abuse and neglect. There’s an “additional management presence” on evenings and weekends that includes checklists and followups and there are new procedures for supervision of personal support workers and care planning. There are also new tools to help staff assist residents from “diverse cultural backgrounds,” and all resident care plans have been reviewed and updated, Burelle says.
“Staff are implementing continuous improvement changes following the stakeholder engagement sessions and other ongoing feedback,” Burelle says in the memo.
By November, the city had completed 13 in-person sessions involving 208 people, who included families, friends and volunteers. There were four sessions with residents, 16 sessions with staff and a bilingual survey with 565 responses. The city shared the feedback with the ministry.
Greg Fougère, the former chief executive of the Perley and Rideau Veterans’ Health Centre, is reviewing the city’s long-term care services. According to the city, Fougère visited the four facilities on 16 days last November interviewing residents, families, staff and volunteers.
A comprehensive report is expected by the end of April.
The city’s auditor general also started a review of long-term care in January.
jwilling@postmedia.com
twitter.com/JonathanWilling
查看原文...
In a memo sent to council on Thursday, community and social services general manager Janice Burelle says the Ministry of Health and Long-Term Care inspected the city’s four long-term care facilities in December and January after receiving the city’s compliance plans in September.
The city’s long-term care homes are Garry J. Armstrong, Peter D. Clark, Carleton Lodge and Centre d’Accueil Champlain.
The ministry issued the order after seeing evidence of non-compliance when it came to protecting residents from abuse and neglect. Those types of incidents have been documented in this newspaper. One of the most severe of cases was an elderly man with dementia being punched in the face by a personal support worker.
Burelle says all staff have received enhanced training on the prevention of abuse and neglect. There’s an “additional management presence” on evenings and weekends that includes checklists and followups and there are new procedures for supervision of personal support workers and care planning. There are also new tools to help staff assist residents from “diverse cultural backgrounds,” and all resident care plans have been reviewed and updated, Burelle says.
“Staff are implementing continuous improvement changes following the stakeholder engagement sessions and other ongoing feedback,” Burelle says in the memo.
By November, the city had completed 13 in-person sessions involving 208 people, who included families, friends and volunteers. There were four sessions with residents, 16 sessions with staff and a bilingual survey with 565 responses. The city shared the feedback with the ministry.
Greg Fougère, the former chief executive of the Perley and Rideau Veterans’ Health Centre, is reviewing the city’s long-term care services. According to the city, Fougère visited the four facilities on 16 days last November interviewing residents, families, staff and volunteers.
A comprehensive report is expected by the end of April.
The city’s auditor general also started a review of long-term care in January.
jwilling@postmedia.com
twitter.com/JonathanWilling
查看原文...
