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At last, a glimmer of hope in the great battle to fix the Phoenix pay system introduced nearly 27 months ago.
The latest data published Thursday by Public Services and Procurement Canada showed there was a drop of almost three per cent in transactions, or about 18,000 files, in the processing queue at May 2, the end of the last pay period. There were 607,000 transactions in the queue at the government’s pay centre in Miramichi, N.B., down from 625,000 six weeks earlier.
More encouraging, the overall backlog has been shrinking steadily since Jan. 24, when the pay centre was struggling with a backlog of 633,000, a drop of about 4.26 per cent.
Less encouraging is what’s happening below the surface.
Excluding the retroactive pay transactions related to collective bargaining agreements, representing fewer than 10 per cent of the total, there’s been no real progress. For instance, there were 372,000 pay transactions with a financial impact awaiting processing on May 2, down 5,000 from the previous pay period and 12,000 from the Jan. 24 peak.
However, the number of transactions without a financial component — queries about how to interpret pay rules, leave, job titles and so on — increased by 8,000 in the most recent pay period and were up 7,000 from Jan. 24.
A catchall category, transactions “waiting to be closed,” also saw its backlog rise by 3,000 in the most recent period and 10,000 since Jan. 24. Nor has there been improvement in the percentage of transactions processed in a timely fashion: Some 52 per cent were done so in the latest pay period compared to 59 per cent in the previous period and a target of 95 per cent.
The upshot is the pay system is still struggling.
Nevertheless, a couple of developments offer Public Services Minister Carla Qualtrough some confidence the worst may be over. First, with the bulk of the collective bargaining backlog behind them for now, pay employees in New Brunswick have more time to tackle the regular pay backlog. Second, a recent pilot project involving 10,000 employees at Veterans Affairs and two other federal departments managed to reduce the pay backlog by 24 per cent between December and April.
This was accomplished by assigning 25 pay employees to sort out issues specific to the departments, a kind of SWAT team approach. This is in contrast to trying to solve pay issues across government according to the type of pay transaction that is causing difficulty. Pay patterns can vary a lot by department. Auditor General Michael Ferguson will offer his views on the pilot project and other matters related to Phoenix pay reconstruction on May 29.
Earlier this month, Qualtrough widened the pilot project to include 12 new departments with 32,000 employees, including Justice, Treasury Board and Immigration. This means nearly 15 per cent of the federal government’s employees are now having their pay issues dealt with under the new approach. If it works as well as the pilot project suggests, it should be reflected in the numbers for the next pay period.
But government employees know from hard experience that Phoenix pay has a nasty habit of offering new surprises. They’ll believe there’s improvement when they see it.
查看原文...
The latest data published Thursday by Public Services and Procurement Canada showed there was a drop of almost three per cent in transactions, or about 18,000 files, in the processing queue at May 2, the end of the last pay period. There were 607,000 transactions in the queue at the government’s pay centre in Miramichi, N.B., down from 625,000 six weeks earlier.
More encouraging, the overall backlog has been shrinking steadily since Jan. 24, when the pay centre was struggling with a backlog of 633,000, a drop of about 4.26 per cent.
Less encouraging is what’s happening below the surface.
Excluding the retroactive pay transactions related to collective bargaining agreements, representing fewer than 10 per cent of the total, there’s been no real progress. For instance, there were 372,000 pay transactions with a financial impact awaiting processing on May 2, down 5,000 from the previous pay period and 12,000 from the Jan. 24 peak.
However, the number of transactions without a financial component — queries about how to interpret pay rules, leave, job titles and so on — increased by 8,000 in the most recent pay period and were up 7,000 from Jan. 24.
A catchall category, transactions “waiting to be closed,” also saw its backlog rise by 3,000 in the most recent period and 10,000 since Jan. 24. Nor has there been improvement in the percentage of transactions processed in a timely fashion: Some 52 per cent were done so in the latest pay period compared to 59 per cent in the previous period and a target of 95 per cent.
The upshot is the pay system is still struggling.
Nevertheless, a couple of developments offer Public Services Minister Carla Qualtrough some confidence the worst may be over. First, with the bulk of the collective bargaining backlog behind them for now, pay employees in New Brunswick have more time to tackle the regular pay backlog. Second, a recent pilot project involving 10,000 employees at Veterans Affairs and two other federal departments managed to reduce the pay backlog by 24 per cent between December and April.
This was accomplished by assigning 25 pay employees to sort out issues specific to the departments, a kind of SWAT team approach. This is in contrast to trying to solve pay issues across government according to the type of pay transaction that is causing difficulty. Pay patterns can vary a lot by department. Auditor General Michael Ferguson will offer his views on the pilot project and other matters related to Phoenix pay reconstruction on May 29.
Earlier this month, Qualtrough widened the pilot project to include 12 new departments with 32,000 employees, including Justice, Treasury Board and Immigration. This means nearly 15 per cent of the federal government’s employees are now having their pay issues dealt with under the new approach. If it works as well as the pilot project suggests, it should be reflected in the numbers for the next pay period.
But government employees know from hard experience that Phoenix pay has a nasty habit of offering new surprises. They’ll believe there’s improvement when they see it.
查看原文...
