Cities must better prepare for communicating in a crisis

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From a city manager driving around in his pajamas looking for a cell signal to officials using social media for primary communications, an emergency planner says there are lessons to be learned from Ottawa's tornado aftermath. Officials with the city of Ottawa have acknowledged that communication was an issue on Friday Sept. 21, the evening that three tornadoes touched down in different neighbourhoods across the city, knocking out electrical power for 170,000 homes

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