City announces more service resumptions happening this week

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The City announces a couple more service resumptions will happen this week, including the Ottawa Public Library main branch, counter appointments for the City Hall Client Service Centre and modifying bus routes.

Ottawa Public Library branches

The Ottawa Public Library’s Main branch will open on Wednesday, February 23 at 10 am.

City Hall Client Service Centre


The City will resume appointments for in-person counter services at its City Hall location on Thursday, February 24 – for both Service Ottawa and Building Code Services.

Appointments are now being accepted for the City Hall and Ben Franklin Place locations through the online booking tool on ottawa.ca. People without internet access can reserve at time by calling 3-1-1.

Visit ottawa.ca for the list of in-person service offerings. Residents can still take advantage of the convenience of accessing services online. Building Code Services will continue to support application submissions by mail and electronically at buildingpermits@ottawa.ca.

OC Transpo

Beginning on Wednesday, Routes 5, 6, 7, 9, 11, 14, 16, and 18 will have revisions to existing detours to bring transit service closer to Centretown, Lowertown, and downtown residents and businesses. Updated information on the latest downtown bus detours is available at octranspo.com.

Routes 6, 7, 14, and 19 will operate via King Edward instead of Vanier Parkway and will connect with Line 1 at Lees Station. Route 9 will return to its regular route. Route 11 will be extended east along Somerset to O'Connor. Routes 15 and 18 will be extended west to Rideau Station. The Centretown shuttle will be extended north to Somerset. OC Transpo continues to monitor and adjust bus service as access is reliably restored to downtown streets. Residents who need to travel in and out of the downtown core are encouraged to use O-Train Line 1 or the Centretown shuttle.

Stay up to date on the latest transit information by visiting octranspo.com/alerts, calling 613-560-5000 or following OC Transpo’s Twitter accounts. Para Transpo customers can call OC Transpo and a staff member will help book a trip.

Visit ottawa.ca for the services that have reopened over the past few days.

Here are the current service and traffic impacts:

Traffic impacts remain fluid – stay informed

The secured area established by law enforcement has been reduced and it now borders Laurier Avenue West in the south, Bronson to the west, Wellington in the north, and the Rideau Canal to the east. The area will continue to be managed by police check points. Residents travelling to and through the secured area are advised to carry identification with them and to expect continued traffic impacts.

The City’s online traffic map will have live updates of traffic impacts. Select “incidents” to see roads currently being affected by the demonstrations. Residents can continue to check the City of Ottawa’s traffic Twitter account for up-to-date information on traffic delays and disruptions.

Ottawa Public Health Harm Reduction van

The Ottawa Public Health Harm Reduction van will be unable to provide services in some areas of the secure areas. Staff will continue to coordinate with clients to find an alternate meeting location or provide a referral to an available community partner location.

Snow clearing

The City has been conducting snow clearing operations – treatment on road and sidewalk surfaces – in restricted area that has been secured and reclaimed by police operations.

As the law enforcement continues to secure the downtown core, the City has kept contingencies in place for winter operations to respond to any changing situation.

Snow and winter operations in other parts of the city will not be impacted

Waste and recycling collection

At this time, the City is not anticipating an impact to residential waste collection as a result of the continued operations in the secured zone. Residents can stay informed of curbside collection delays by signing up to receive notifications through the Ottawa Collection Calendar app; download the mobile app or register for email updates by entering your address and clicking on “Get a reminder!”.

Street-side receptacles and litter are being addressed where access permits.

For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, Twitter and Instagram.

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