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The Transit Commission was advised today that OC Transpo ridership is slowly trending upwards on all modes of transit compared to April 2021.
During the Line 1 and conventional bus service update, OC Transpo noted the increase in ridership follows the continuing return of transit customers to on-site work and on-campus learning, as well as more residents now participating in many non-work and non-school activities. Ridership in April 2022 was 3.8 million customer trips compared to 2.2 million customer trips in April 2021. Although this is positive news, the effects of the pandemic continue to have an impact on ridership in Ottawa, more than in any other major city across the country. According to Statistics Canada, Ottawa had the highest rate of remote workers in the country, with close to half (47 per cent) of all workers performing their tasks from home between April and June 2021.
Overall, on-time performance and bus service availability remain high. The Transit Commission was informed that some recent operator shortages have caused customers to experience bus trip cancellations. Several factors contributed to these shortages, including COVID-19 impacts, retirements and other attrition, and the new work schedule adjustments to comply with the Canada Labour Code’s (CLC) requirement for scheduled work breaks. OC Transpo is actively working on solutions, including hiring up to 300 additional operators by the end of 2022, including 80 new operators approved by Council in the 2022 Budget to cover CLC breaks, monitoring performance and planning service requirements around the CLC-mandated break requirement. OC Transpo remains committed to working collaboratively with ATU Local 279 and other OC Transpo employees to implement these complex scheduling changes.
The Transit Commission was also informed that Para Transpo ridership has risen substantially from last year, with upwards of approximately 45,000 more customer-trips per month compared to last March and April. This upward trend is based on the lifting of pandemic restrictions. Para Transpo service performance is also trending upwards and currently sitting at 97 per cent.
OC Transpo’s operating budget saw a deficit of $17.9 million in the first quarter. The associated costs and revenue loss is attributed to two unplanned factors early in the year: the emergence of the Omicron variant and the trucker occupation. With pandemic-related shutdowns lifted, the trucker occupation cleared, and ridership recovering, OC Transpo expects to see improvements in revenue through the next quarter. The City of Ottawa continues to work with the federal and provincial governments as it awaits confirmation that Safe Restart funding will be provided to offset 100 per cent of the fare revenue lost due to the pandemic. The City is also leading discussions with the federal government to recover lost fare revenue because of the trucker occupation.
The Transit Commission also received OC Transpo’s 2021 Performance Report today. Changing ridership levels and travel patterns due to the Delta and Omicron variants had a significant effect on 2021 performance. Bus and train ridership throughout 2021 was up by 22 percent from early in the pandemic, but still 33 per cent of pre-pandemic levels in 2019. Para Transpo ridership at end of 2021 was up by 25 per cent from early in the pandemic, but still 58 per cent of 2019 pre-pandemic levels.
For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, Twitter and Instagram.
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During the Line 1 and conventional bus service update, OC Transpo noted the increase in ridership follows the continuing return of transit customers to on-site work and on-campus learning, as well as more residents now participating in many non-work and non-school activities. Ridership in April 2022 was 3.8 million customer trips compared to 2.2 million customer trips in April 2021. Although this is positive news, the effects of the pandemic continue to have an impact on ridership in Ottawa, more than in any other major city across the country. According to Statistics Canada, Ottawa had the highest rate of remote workers in the country, with close to half (47 per cent) of all workers performing their tasks from home between April and June 2021.
Overall, on-time performance and bus service availability remain high. The Transit Commission was informed that some recent operator shortages have caused customers to experience bus trip cancellations. Several factors contributed to these shortages, including COVID-19 impacts, retirements and other attrition, and the new work schedule adjustments to comply with the Canada Labour Code’s (CLC) requirement for scheduled work breaks. OC Transpo is actively working on solutions, including hiring up to 300 additional operators by the end of 2022, including 80 new operators approved by Council in the 2022 Budget to cover CLC breaks, monitoring performance and planning service requirements around the CLC-mandated break requirement. OC Transpo remains committed to working collaboratively with ATU Local 279 and other OC Transpo employees to implement these complex scheduling changes.
The Transit Commission was also informed that Para Transpo ridership has risen substantially from last year, with upwards of approximately 45,000 more customer-trips per month compared to last March and April. This upward trend is based on the lifting of pandemic restrictions. Para Transpo service performance is also trending upwards and currently sitting at 97 per cent.
OC Transpo’s operating budget saw a deficit of $17.9 million in the first quarter. The associated costs and revenue loss is attributed to two unplanned factors early in the year: the emergence of the Omicron variant and the trucker occupation. With pandemic-related shutdowns lifted, the trucker occupation cleared, and ridership recovering, OC Transpo expects to see improvements in revenue through the next quarter. The City of Ottawa continues to work with the federal and provincial governments as it awaits confirmation that Safe Restart funding will be provided to offset 100 per cent of the fare revenue lost due to the pandemic. The City is also leading discussions with the federal government to recover lost fare revenue because of the trucker occupation.
The Transit Commission also received OC Transpo’s 2021 Performance Report today. Changing ridership levels and travel patterns due to the Delta and Omicron variants had a significant effect on 2021 performance. Bus and train ridership throughout 2021 was up by 22 percent from early in the pandemic, but still 33 per cent of pre-pandemic levels in 2019. Para Transpo ridership at end of 2021 was up by 25 per cent from early in the pandemic, but still 58 per cent of 2019 pre-pandemic levels.
For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, Twitter and Instagram.
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