Water meters are the property of the City of Ottawa and require replacing after their lifecycle – which can be up to 25 years. As a condition of receiving water service under City of Ottawa By-Law, the City will be replacing these ageing water meters to effectively support the delivery and billing of drinking water to households and businesses.
The City of Ottawa has contracted Neptune Technology Group to replace approximately 85,000 ageing small water meters with new high-resolution meters in Ottawa residences. The project will ensure the continued accuracy of water bills and improved reading efficiencies and has commenced in the summer of 2021 and conclude by the end of 2024. There is no charge to customers for the replacement.
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