Quality Takes a Back Seat to Innovation as Problems Reach a Record High, J.D. Power Finds
New vehicles are becoming more problematic, evidenced by the number of problems per 100 vehicles (PP100) rising a record 30 PP100 during the past two years(The statistics are normally collected from new vehicle owners or lessees who have had the vehicle for 3 years.)
Tesla Motors, with 257 PP100, increases 31 PP100 year over year,
The most segment awards (four).
- General Motors Company models that rank highest in their respective segments are Buick Encore GX, Cadillac Escalade, Cadillac XT6, Chevrolet Camaro, Chevrolet Corvette, Chevrolet Equinox and Chevrolet Tahoe.
- Hyundai Motor Group models that rank highest in their respective segments are Genesis G80, Kia Carnival, Kia Forte, Kia Rio and Kia Stinger.
- Toyota Motor Corporation models that rank highest in their respective segments are Lexus GX, Lexus IS, Toyota Camry and Toyota 4Runner.
- Nissan Motor Co., Ltd. has the highest-ranking model overall, the Nissan Maxima with 106 PP100, and the Nissan Murano ranks highest in its respective segment.
Toyota Motor Corporation’s Tahara Lexus, Japan, plant, which manufactures the Lexus IS, Lexus LS and Lexus NX, receives the Platinum Plant Quality Award. Plant quality awards are based solely on defects and malfunctions and exclude design-related problems.
General Motors Company’s plant in San Luis, Potosi, Mexico, which produces the Chevrolet Equinox and GMC Terrain, receives the Gold Plant Quality Award for North/South America. BMW AG’s plant in Born, Netherlands, which produces the MINI Cooper and MINI Countryman, receives the Gold Plant Quality Award for Europe and Africa