Family Day schedule changes

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Family Day schedule changes for City services

The City of Ottawa would like to remind residents of the following schedule changes and City service impacts for the Family Day holiday on Monday, February 19.

Client Service Centres

• The City’s 3-1-1 Contact Centre will be open for urgent matters only. Please visit ottawa.ca/311 for more information.
• All services at Ottawa City Hall (110 Laurier Avenue West), Ben Franklin Place (101 Centrepointe Drive), Kanata (580 Terry Fox Drive), Orléans (255 Centrum Boulevard) and the City’s Provincial Offences Court at 100 Constellation Drive will be closed.
• The Business Licensing Centre at 735 Industrial Avenue will be closed.
• The City of Ottawa Spay and Neuter Clinic at 26 Concourse Gate will be closed.

Green bin, recycling and garbage collection

• There will be no curbside green bin, recycling, garbage or bulky item collection on Monday, February 19. Pick up will take place on Tuesday, February 20. In addition, the collection will be delayed by one day for the remainder of the week.
• Residents can sign up to receive collection reminders and service alerts by email or phone call at ottawa.ca/CollectionCalendar.
• Multi-residential garbage containers will be collected on the regular scheduled day. Collections of multi-residential recycling containers, bulky items and green bins will be delayed by one day for the remainder of the week.
• The Trail Waste Facility will be open on Monday, February 19 from 9 am to 5 pm.

Parking

• All City parking regulations apply.

Transit Services

• OC Transpo buses and O-Train Line 1 will run on a normal weekday schedule.
• Rural Shopper Route 301 will not be running.
• On Family Day and on every Saturday, Sunday and statutory holiday, take advantage of the 2-for-1 DayPass, where two customers, 13 years of age or older, can ride all day for $11.75. Kids 12 and under can ride for free every day on OC Transpo buses, the O-Train and Para Transpo.
• Going to Winterlude on Family Day? Ride the Sno-Bus for free to several official Winterlude sites across Ottawa and Gatineau. Visit octranspo.com for more information
• The Rideau Centre OC Transpo Customer Service Centre will be open.
• The OC Transpo Lost and Found will be closed.
• Para Transpo:
  • Regular bookings or recurring trips are automatically cancelled on Monday, February 19. Customers can book trips for Family Day by calling 613-560-5000 or using My Para Transpo up to seven days in advance.
  • Para Transpo customers can also text 57272 to connect with customer service representatives from 6 am to 12:30 am for cancellations or information.
  • The reservations line will be open from 7 am to 5 pm.
  • The trip cancellation line will be open from 6 am to 12:30 am.
  • The Taxi Coupon line will remain open.
• For more information on Family Day service, visit octranspo.com or call (613) 560-5000. You can also connect with OC Transpo through Facebook, X (formerly Twitter) and Instagram.

Recreation and cultural services

• Most indoor pools, arenas, and recreation and fitness centres will be open or operating on a modified schedule. Please check ottawa.ca for details. Please note that some regular public swims may be cancelled on short notice due to a shortage of lifeguards. It is recommended you confirm by checking with the facility before leaving home.
• All City-operated museums, Shenkman Arts Centre and Meridian Theatres @ Centrepointe will be closed on Monday, February 19.
• Arts Court, Nepean Creative Arts Centre and Nepean Visual Arts Centre will be open regular hours.

Ottawa Public Health

• The Site program office and supervised consumption services at 179 Clarence Street will be closed. The Site mobile van will operate from 5 am to 11:30 pm.
• Visit the ParentingInOttawa web page for vaccination clinic hours and availability.
• The Sexual Health Clinic and satellite clinics will be closed.
• Dental clinics will be closed.
• The Parenting-In-Ottawa drop-ins will be closed on Monday, February 19.
• Visit the COVID-19 Vaccine page for vaccination clinic hours and availability.
• Connect with a registered nurse from Health811 for free, secure, and confidential health advice. Service is available in English and French, with translation support also offered in other languages.
• Our immunization program telephone line will be closed. You can update your child's immunization record using either the CANImmunize App or the Immunization Connect Ontario (ICON) Tool. For more information visit our Updating and Retrieving Immunizations web page.

Employment and Social Services

• All four Employment and Social Services offices will be closed on Monday, February 19:
  • 370 Catherine Street
  • 2339 Ogilvie Road
  • 100 Constellation Drive
  • 2020 Walkley Road

Municipal child care services

• All municipal child care centres will be closed on Monday, February 19.

Ottawa Public Library

• All Ottawa Public Library branches will be closed on Monday, February 19. Digital content, services, and program listings are available through the Ottawa Public Library website. Virtual programs are available on OPL’s YouTube channel. Regular hours resume on Tuesday, February 20.
• A reminder that 10 OPL branches and InfoService are open Sundays from 10 am to 5 pm. The branches,Beaverbrook, Cumberland, Greenboro, Hazeldean, Main, Nepean Centrepointe, North Gloucester, Orléans, Ruth E. Dickinson, and Stittsville, and Library InfoService are open on Sundays from 10 am to 5 pm across Ottawa.

For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, X (formerly Twitter) and Instagram.

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