How we got here: Understanding the process behind Ottawa’s Newcomer Reception Centres

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Feature story

The City of Ottawa is building reception centres to respond to the significant increase in asylum claimants to our city, which consist of refugee claimants and migrants who have arrived in Ottawa.

The City is proposing up to two potential locations for the reception centres: (1) at 1645 Woodroffe Avenue on federal lands next to the Confederation Education Centre, and (2) at 40 Hearst Way on part of the Eagleson Park and Ride. This location is dependent on funding and other factors. Pending funding, the centres could open by the end of 2025.

In engaging with residents about this project, we’ve seen many questions about the process that led to these important decisions. You can find information below about exactly how we arrived at the proposed sites and structures.

Determining the locations

Following direction from City Council, City staff began reviewing potential sites that could accommodate a future reception centre at the beginning of 2024. They conducted an extensive review of over 90 locations. The City considered factors such as engineering, construction needs, transit access, and walkability to narrow the search. Once the shortlist was developed, it was shared with an independent engineering consultant for further analysis. After their review and preliminary feasibility assessment, the consultant concluded the following two sites were best suited to host a newcomer reception centre:

  • 1645 Woodroffe Avenue (on federal lands next to the Confederation Education Centre)
  • 40 Hearst Way (on part of the Eagleson Park and Ride in Kanata)

Additional details about the site selection process were provided to members of Council in a memo on November 7, 2024.

Once the preferred locations were identified, the City started the engagement process with residents in the impacted communities.

Choosing the right structure

In response to the urgent need for more shelter and support services for newcomers, on November 23, 2023, Council unanimously approved a motion directing City staff to “actively pursue the option of a Sprung Structure, or other semi-permanent facility.”

Starting in 2024, City staff, with input from third-party experts, evaluated several options to determine the best type of structure for the newcomer reception centres. They considered many factors such as cost, construction speed, and effectiveness. Based on this analysis, tensile membrane structures were recommended as the best solution.

Tensile membrane structures offer customizable interiors with features like windows, corridors, and vestibules to meet the needs of refugee claimants and service providers. They include amenities similar to conventional buildings, such as heating, cooling, and access to showering, laundry and washroom facilities, that will allow occupants to live comfortably.

They can be built quickly to relieve pressure on shelters and allow recreation centres to be returned to normal use. They can also be repurposed for a variety of future uses.

Other building types, such as mass timber and modular construction, were also considered. These options were not selected for reasons including cost, design flexibility and construction timelines.

Continue to learn more and ask your questions

If you want more information on the newcomer reception centres, or to send feedback about how to make this project work in the community, you can visit our Engage Ottawa page. You can also check out our previous stories where we answer some of the most frequently asked questions.


We encourage everyone to follow our series of articles and continue to ask questions at Engage Ottawa.

Together, we can continue the tradition of being a welcoming city.

For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, X (formerly Twitter) and Instagram.

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