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Job Title: HELP DESK ANALYST.
Ministry: Community and Social Services.
Job Classification: Systems Officer 2.
Job Schedule: 6.
Bargaining Unit: OPSEU-ADM.
Length of Assignment: permanent
Salary: $903 - $1075 / weekly.
Location: Downsview
Status: Open.
Description: The Ministry of Community and Social Services' family responsibility office seeks an individual to join the IT department. You will: log requests/provide technical support in problem determination/resolution; operate in MS Windows 2000/IBM OS390 mainframe computing environment; conduct appropriate diagnostic procedures re client/software error/hardware malfunction; provide corrective measures, instruct client on necessary actions to achieve resolution; log problems/liaise with other government infrastructure groups/vendor partners to resolve larger issues; provide professional/dependable responses to clients, partners.
Qualifications: excellent analytical, problem-solving, communication skills applied in help desk support environment using Windows 2000 desktop/IBM OS390 technology; demonstrated knowledge/understanding of computer system methods/processes; expertise with MS Office 2000 applications, installing/configuring/testing desktop soft/hardware including peripherals/LAN printers; excellent communication skills; professional, courteous phone manner.
Area of Search:
Apply by Jul 16, 2004 to: File CSSRL54, Saleem Hasham, Family Responsibility Office, Ministry of Community and Social Services, P.O. Box 577, Downsview, ON M3M 3A9. Fax: 416-240-2413. Only applicants selected for interview will be contacted.
Posted: 07/02/2004
Ministry: Community and Social Services.
Job Classification: Systems Officer 2.
Job Schedule: 6.
Bargaining Unit: OPSEU-ADM.
Length of Assignment: permanent
Salary: $903 - $1075 / weekly.
Location: Downsview
Status: Open.
Description: The Ministry of Community and Social Services' family responsibility office seeks an individual to join the IT department. You will: log requests/provide technical support in problem determination/resolution; operate in MS Windows 2000/IBM OS390 mainframe computing environment; conduct appropriate diagnostic procedures re client/software error/hardware malfunction; provide corrective measures, instruct client on necessary actions to achieve resolution; log problems/liaise with other government infrastructure groups/vendor partners to resolve larger issues; provide professional/dependable responses to clients, partners.
Qualifications: excellent analytical, problem-solving, communication skills applied in help desk support environment using Windows 2000 desktop/IBM OS390 technology; demonstrated knowledge/understanding of computer system methods/processes; expertise with MS Office 2000 applications, installing/configuring/testing desktop soft/hardware including peripherals/LAN printers; excellent communication skills; professional, courteous phone manner.
Area of Search:
Apply by Jul 16, 2004 to: File CSSRL54, Saleem Hasham, Family Responsibility Office, Ministry of Community and Social Services, P.O. Box 577, Downsview, ON M3M 3A9. Fax: 416-240-2413. Only applicants selected for interview will be contacted.
Posted: 07/02/2004
