1) First you can go to the web site of Futureshop to check the status of your order. If your order has been shipped, a link to the carrier's web site will be displayed and you can track the delivery status of your package. Now the package almost has nothing to do with Futureship.
2) Normally the carrier will deliver the package to your home. If you were not at home, they will leave a notice and tell you when they will try again. Normally they will deliver up to three times. If you missed all of them, they will leave a notice to tell you which dept you can pick up or they will return the package to Futureshop.
3) There are exceptions for large and heavy items. I ordered an Aircon two years ago from FS and it was shipped by Canada Post. They didn't deliver to my home. Instead they left a notice and I picked it up from the nearest post office.