[警告] watch out your bill of telusmobility

[eastowest]

hi, everybody, if you have a telus cell phone, pay attention to the charge of it.

I am a Pay&Talk user of Telusmobility. I cancelled the service of topping up my account each month automatically using my credit card by calling them. The customer representative said he cancelled this function on my account. I also checked my credit card bill next month, there was no charge from telus.

Recently I happened to check my credit card bill, there is a $10 charge from Telus every month since March!

I called them, the service of topping up each month with $10 came back to my account without my permission!

I called them asking what happened, no body can tell me the reason. I asked for refund, they will not give your refund

$10 each month is not a big deal, but how dare they change your account without letting you know? Plus, how many users in Canada? each person each month they charge $10 more, it is going to be a large amount!

So pay attension on it. They will cheat you!

 

[AfterDie]

$10? should be $11.5

 

[热血女儿]

同情楼主的遭遇. 本人也是TelUs的手记用户,但我认为客观说来,与Bell, Rogers (Wireless/Cable/Internet)相比,TelUs的帐单还是比较规矩的, 不像Rogers,错的时候永远比对的时候多. 但TelUs的客户服务以男性为主,所以有时候打电话过去觉得服务态度欠柔和,而且比较irritable,多问几个问题就不耐烦了.

 

[eastowest]

$10+tas

最初由 AfterDie 发布
$10? should be $11.5

you are right!
$10+tax=$11.5

 

[BobtheBuilder]

Re: $10+tas

最初由 eastowest 发布


you are right!
$10+tax=$11.5

Keeping calling them back. Insist that it was their negligency that caused all the trouble. They might not be able to refund you due to some technical problems. But get them to do something in return, such as, to reduce your rate plan from 40 or 33 cents to 29 cents. And ask them if you can suspend the withdrawal for a while.

Just my two cents. Have been with Telus for over 5 years. Generally speaking, happy with the service so far.