BRICK真糟糕...
- 主题发起人 yh121
- 开始时间
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- 2005-06-24
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我也在 brick买了不少家具
他们是靠销售拿提成的。售前服务很好，大家有什么要求尽管那个时候提。比如免运费，拉长付款期限等。
刚买回的家具如果发现问题，一个星期之内最好打电话投诉。他们不解决就要求退货。一般都会返回一些钱或者派人马上维修。过得时间久了，超出他们的承诺期限，他们当然就不负责任了。
我们之后一个月再去买其它的小家具，他们就没那么热情了。态度也比较傲慢，还强烈要求我们买三年保修什么的。我们提到近期内买了那么多家具，能否免掉运费，他们也只是敷衍的说“i appreciate it”，说我们不买保修，什么优惠也不会给。
他们是靠销售拿提成的。售前服务很好，大家有什么要求尽管那个时候提。比如免运费，拉长付款期限等。
刚买回的家具如果发现问题，一个星期之内最好打电话投诉。他们不解决就要求退货。一般都会返回一些钱或者派人马上维修。过得时间久了，超出他们的承诺期限，他们当然就不负责任了。
我们之后一个月再去买其它的小家具，他们就没那么热情了。态度也比较傲慢，还强烈要求我们买三年保修什么的。我们提到近期内买了那么多家具，能否免掉运费，他们也只是敷衍的说“i appreciate it”，说我们不买保修，什么优惠也不会给。
- 注册
- 2005-01-28
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It depends on the salesperson. I met some salespersons who can't speak fluent English but are actually quite willing to do business. Well, we tried 3 different salespersons there this year and each was different.
Their extended warranty is not really as good as expected though. We got our fridge replaced within 5 yrs, and it took so long and so many phone calls and so many complaints.
Their extended warranty is not really as good as expected though. We got our fridge replaced within 5 yrs, and it took so long and so many phone calls and so many complaints.
when I purchased dinning room set, I met the similar situation. Got the whole set after 3 months.
And the price changed($200 more) when final the deal. I complained to the manager, the manager said its human being to make mistake and still insist the higher price.
- 注册
- 2005-01-28
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- 828
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- 128
When we bought the dinning room set from the Brick, the table arrived with a scratch, and the delivery person said it was too deep to be repaired, so he would arrange a replacement for me. He said there was stock in the warehouse, so it wouldn't be long. Then, the replacement arrived a few days later.
However, we had very terrible experience with Sears when purchasing a sofa. The sofa arrived as if it was almost broken into half, but the delivery person pretended there was nothing, and when I asked, he said it was just minor damage. Then when we unpacked it, there were several damages and the major one was really serious, so we called back Sears the same day, but they responded rudely and implied that we had caused the damage. Eventually, it took 2 more deliveries until the good sofa came and it took very very long time.
However, we had very terrible experience with Sears when purchasing a sofa. The sofa arrived as if it was almost broken into half, but the delivery person pretended there was nothing, and when I asked, he said it was just minor damage. Then when we unpacked it, there were several damages and the major one was really serious, so we called back Sears the same day, but they responded rudely and implied that we had caused the damage. Eventually, it took 2 more deliveries until the good sofa came and it took very very long time.
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