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- 2002-01-27
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我们公司招人，有兴趣且有实力的朋友可以试试，我可以推荐。详细介绍如下：截至12月15号。有MCSE的优先。
Service Desk Technician
Ottawa's leading integrator of business information technology is looking for Service Desk Technicians.
You will:
provide first level support for all managed services clients, as well as hands-on desktop repair and upgrades.
Ensure client satisfaction in every step of problem resolution through answering Client Service Desk calls and e-mails for all software products supported by the Company.
Follow-up with all clients to ensure that their service needs have been met.
Support various software products, including but not limited to Microsoft Windows, Apple OS X, Microsoft Office, Anti-Virus and Anti-Spyware products, and various client-specific software.
Perform desktop/laptop repairs and upgrades as necessary.
Create procedures that document best practices when working with particular software tools or troubleshooting problems.
Determine escalation points for specific problems and follow instructions for alerting and escalating team members about client issues.
Analyze client reports and determine if any actions need to be taken
Participate in an integrated team of service delivery professionals
You have:
Knowledge and experience in hardware/software concepts, tools, and support best practices.
B.S. in Computer Science preferred
Excellent oral and written communication skills
Exceptional analytic and problem solving skills
Ability to work independently with minimal supervision
Ability to work successfully with an integrated support team
2+ years supporting Microsoft Windows 2000, XP
2+ years experience supporting Microsoft Office
2+ years experience supporting Spyware and Antivirus software
1+ years experience supporting Apple Macintosh computers
2+ years experience upgrading and repairing desktop and/or laptop computers.
Salary is commensurate with the experience and skills of the qualified candidate. We offer a comprehensive benefit package.
We thank all applicants for their interest; however, only successful candidates will be contacted for an interview
Please email your resume to:
sflm1000@hotmail.com
Service Desk Technician
Ottawa's leading integrator of business information technology is looking for Service Desk Technicians.
You will:
provide first level support for all managed services clients, as well as hands-on desktop repair and upgrades.
Ensure client satisfaction in every step of problem resolution through answering Client Service Desk calls and e-mails for all software products supported by the Company.
Follow-up with all clients to ensure that their service needs have been met.
Support various software products, including but not limited to Microsoft Windows, Apple OS X, Microsoft Office, Anti-Virus and Anti-Spyware products, and various client-specific software.
Perform desktop/laptop repairs and upgrades as necessary.
Create procedures that document best practices when working with particular software tools or troubleshooting problems.
Determine escalation points for specific problems and follow instructions for alerting and escalating team members about client issues.
Analyze client reports and determine if any actions need to be taken
Participate in an integrated team of service delivery professionals
You have:
Knowledge and experience in hardware/software concepts, tools, and support best practices.
B.S. in Computer Science preferred
Excellent oral and written communication skills
Exceptional analytic and problem solving skills
Ability to work independently with minimal supervision
Ability to work successfully with an integrated support team
2+ years supporting Microsoft Windows 2000, XP
2+ years experience supporting Microsoft Office
2+ years experience supporting Spyware and Antivirus software
1+ years experience supporting Apple Macintosh computers
2+ years experience upgrading and repairing desktop and/or laptop computers.
Salary is commensurate with the experience and skills of the qualified candidate. We offer a comprehensive benefit package.
We thank all applicants for their interest; however, only successful candidates will be contacted for an interview
Please email your resume to:
sflm1000@hotmail.com
