Last Saturday (Jan 20, 2007), I went downtown to retrieve my daughter’s contact lenses. I parked my car in the parking lot of “真 光 眼 镜” (Laurier Optical, 725 Somerset street west) and went to get my daughter’s contacts from the store across the street. The two stores were located directly across the street from each other and had identical names in Chinese. Both were called “真 光 眼 镜” I assumed they were the same business with the same manager. The original “真 光 眼 镜” was very successful, so I thought they opened a new store across the street to expand their business.
In fact, one of the salemen (Michael?) for the new store used to work for the manager of the original store. This is another reason I was so confident that the two stores were the same.
After I received my daughter’s contacts, I went back across the street to the store I parked my car beside. I was going to drop off the contacts in the car and look around the new store. however I saw a ticket on my car's window. The saleman said he wrote me a ticket because I went to the store across the street first and stayed there for 20 minutes. He threatened that I must buy a pair of prescription glasses in his store, or else he won't waive my ticket. I asked if I could buy a pair of sunglasses or contact lenses, but he said “no” because buying sunglasses or contacts would mean less profit for his store. In addition, he insulted my character by claiming that I was ripping off his business by shopping at his competitor’s place. I tried to explain the misunderstanding. I thought the two stores were the same business because they had the same name and were located so close to each other.
Also, I reasoned with him that I did not simply park my car in his parking lot and leave. I actually went inside his store with the intention of shopping around. The way he threatened me and tried to blackmail me into buying a pair of prescription glasses was completely unethical and against the expected conduct of honest businesses. A customer should never feel forced to buy a product from a store. However, that was what happened when the saleman threatened to write me a ticket if I did not buy a certain product from his store.
I feel that the ticket issued to me was completely unfair, and the manner in which the saleman behaved was unacceptable.
I hope you can give me some ideas of how to proceed.
Thank you!
In fact, one of the salemen (Michael?) for the new store used to work for the manager of the original store. This is another reason I was so confident that the two stores were the same.
After I received my daughter’s contacts, I went back across the street to the store I parked my car beside. I was going to drop off the contacts in the car and look around the new store. however I saw a ticket on my car's window. The saleman said he wrote me a ticket because I went to the store across the street first and stayed there for 20 minutes. He threatened that I must buy a pair of prescription glasses in his store, or else he won't waive my ticket. I asked if I could buy a pair of sunglasses or contact lenses, but he said “no” because buying sunglasses or contacts would mean less profit for his store. In addition, he insulted my character by claiming that I was ripping off his business by shopping at his competitor’s place. I tried to explain the misunderstanding. I thought the two stores were the same business because they had the same name and were located so close to each other.
Also, I reasoned with him that I did not simply park my car in his parking lot and leave. I actually went inside his store with the intention of shopping around. The way he threatened me and tried to blackmail me into buying a pair of prescription glasses was completely unethical and against the expected conduct of honest businesses. A customer should never feel forced to buy a product from a store. However, that was what happened when the saleman threatened to write me a ticket if I did not buy a certain product from his store.
I feel that the ticket issued to me was completely unfair, and the manner in which the saleman behaved was unacceptable.
I hope you can give me some ideas of how to proceed.
Thank you!
