Duties
Help Desk support at the first and second levels of the problem resolution process and assist with the continuous improvement of support methods for our remote employees to ensure uniform levels of customer service across our distributed organization.
Support of Active Directory as well as setup and administration of user accounts for all internal services (e-mail, dial-in, corporate intranet, etc.)
Point of contact for questions regarding technology including PCs, printers, copy machines, fax machines, audio/visual equipment, etc.
Ensure that end-users are notified of new techniques, time saving tools and other tips or information that will help them to be more efficient.
Staff training and delivery of clear and concise support documentation.
Test new software for compatibility with the desktop and supported standard configurations.
Ensure incident reporting of significant and recurring problems in order to track the corrective action process for these issues.
Maintain standard configurations for the desktop environment.
Procurement, setup and configuration and disposal of equipment for all new employees serviced out of this location and remote locations in North America as appropriate.
Skills
Extensive experience in a Customer service/IT environment.
Proven skills supporting a highly distributed and mobile customer environment.
Technically competent in MS Office and Windows 2000/XP products.
Experience with Active Directory and Exchange.
Experience supporting Blackberries or other hand held devices.
Linux experience is a plus.
UNIX and Microsoft certifications are definite assets.
Capable of handling a challenging, real-time environment.
Excellent communication, interpersonal and team building skills.
Sincerely,
Lance Bygrave
IT Recruiter, TAL Technology
The TAL Group
372 Richmond Street West Suite 306
Toronto ON M5V 1X6
416 599 1825 ext.234
1 877 503 2464 ext.234
lance.bygrave@talgroup.net
http://www.talgroup.net
Help Desk support at the first and second levels of the problem resolution process and assist with the continuous improvement of support methods for our remote employees to ensure uniform levels of customer service across our distributed organization.
Support of Active Directory as well as setup and administration of user accounts for all internal services (e-mail, dial-in, corporate intranet, etc.)
Point of contact for questions regarding technology including PCs, printers, copy machines, fax machines, audio/visual equipment, etc.
Ensure that end-users are notified of new techniques, time saving tools and other tips or information that will help them to be more efficient.
Staff training and delivery of clear and concise support documentation.
Test new software for compatibility with the desktop and supported standard configurations.
Ensure incident reporting of significant and recurring problems in order to track the corrective action process for these issues.
Maintain standard configurations for the desktop environment.
Procurement, setup and configuration and disposal of equipment for all new employees serviced out of this location and remote locations in North America as appropriate.
Skills
Extensive experience in a Customer service/IT environment.
Proven skills supporting a highly distributed and mobile customer environment.
Technically competent in MS Office and Windows 2000/XP products.
Experience with Active Directory and Exchange.
Experience supporting Blackberries or other hand held devices.
Linux experience is a plus.
UNIX and Microsoft certifications are definite assets.
Capable of handling a challenging, real-time environment.
Excellent communication, interpersonal and team building skills.
Sincerely,
Lance Bygrave
IT Recruiter, TAL Technology
The TAL Group
372 Richmond Street West Suite 306
Toronto ON M5V 1X6
416 599 1825 ext.234
1 877 503 2464 ext.234
lance.bygrave@talgroup.net
http://www.talgroup.net
