I did wired tranfer last time, passing NewYork bank. My problem happen on Beijing side. Because they didn't tell me I need to put full address of the receiver's account when the total amount was beyond $20,000.00.So I spend $35 cable tranfer fee, which is non-refundable, and the money has been rejected.
So ask the counter person and insiste her or him to track where the money goes. They have to phone Toronto, I believe. Anyway it takes long time to find the answer. You have to be here and wait.