[转贴] 非常后悔安装麒麟电视
- 主题发起人 mds
- 开始时间
dragonLinux
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but you can't cancel it within 6 months.
but when I install it they didn't tell me about this.
but when I install it they didn't tell me about this.
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- 2006-09-30
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21 July 2007
KyLinTV is REALLY Pissing Me Off! (zt)
I have been with KyLinTV for a while now and I am really getting tired of all their service problems!
I can understand some initial issues with the service. Streaming video can be difficult to perfect and impossible to fully control with the Internet the way it is. However, the video encoding quality has never improved, the syncronization problems with audio/video have never been improved and the "buffering" issues are so frequent that 85% or more of the time it is unwatchable.
The recent channel outages have been frustrating. I can understand they are out of KyLin's control. But these other issues are 100% their responsiblity.
It is a great idea which has been only moderately well executed.
Now, onto my next issue with KyLinTV.
I find it amusing that they are offering the Phoenix premium channels for free while we are all stuck with major station outages. Especially since there is a scrolling banner declaring you have not subscribed and every few minutes you get a nag screen trying to get you to subscribe for an additional fee! Wow, thanks for that "freebie" to make up the inconvience ;-)
Oh, but don't forget you get FREE VOD blockbusters! What B.S. Ok, maybe not entirely B.S. there are several shows to choose from, most lasting only a few minutes. These are mostly old, lame and uninteresting content that nobody want to watch or has already seen if they have been back to China in the past couple of years! I would rather KyLin gives us nothing than a bunch of junk shows and claim they are "BLOCKBUSTERS!"
So how much bandwidth does a person need to get KyLinTV without buffering? Well, from what I can tell not even 22.5mbps/1.6mbps is enough. Maybe KyLinTV needs to distribute servers in more areas on better backbones? I don't know, is it latency, bandwidth or equipments that is the problem? I would love to know!
Until my next post... BUFFERING (((((((((((
http://64.233.167.104/search?q=cach...l+kylintv+review&hl=zh-CN&ct=clnk&cd=10&gl=ca
KyLinTV is REALLY Pissing Me Off! (zt)
I have been with KyLinTV for a while now and I am really getting tired of all their service problems!
I can understand some initial issues with the service. Streaming video can be difficult to perfect and impossible to fully control with the Internet the way it is. However, the video encoding quality has never improved, the syncronization problems with audio/video have never been improved and the "buffering" issues are so frequent that 85% or more of the time it is unwatchable.
The recent channel outages have been frustrating. I can understand they are out of KyLin's control. But these other issues are 100% their responsiblity.
It is a great idea which has been only moderately well executed.
Now, onto my next issue with KyLinTV.
I find it amusing that they are offering the Phoenix premium channels for free while we are all stuck with major station outages. Especially since there is a scrolling banner declaring you have not subscribed and every few minutes you get a nag screen trying to get you to subscribe for an additional fee! Wow, thanks for that "freebie" to make up the inconvience ;-)
Oh, but don't forget you get FREE VOD blockbusters! What B.S. Ok, maybe not entirely B.S. there are several shows to choose from, most lasting only a few minutes. These are mostly old, lame and uninteresting content that nobody want to watch or has already seen if they have been back to China in the past couple of years! I would rather KyLin gives us nothing than a bunch of junk shows and claim they are "BLOCKBUSTERS!"
So how much bandwidth does a person need to get KyLinTV without buffering? Well, from what I can tell not even 22.5mbps/1.6mbps is enough. Maybe KyLinTV needs to distribute servers in more areas on better backbones? I don't know, is it latency, bandwidth or equipments that is the problem? I would love to know!
Until my next post... BUFFERING (((((((((((
http://64.233.167.104/search?q=cach...l+kylintv+review&hl=zh-CN&ct=clnk&cd=10&gl=ca
尊敬的各位網友
您好。我是麒麟電視客戶案件處理專員Joycey。
對於各位網友對是否訂購麒麟電視存在的某些顧慮，以及對麒麟電視服務的一些質疑，我希望通過此平臺作出解釋并與大家交流一下。
不可否認，在公司初成立的幾年里，我們的确有服务做得不夠周全或出现失误的地方，但是也有一些是客人和公司之间沟通誤解造成。但隨著麒麟電視在目前客戶群的大幅增長，我們正在努力廣大我們的客服受理能力，認真處理好每一個case。我們希望通過我們的努力能提供給客戶最高品質的中文電視服務以及售後服務。
關於網友所提到的合約問題，麒麟電視如一般衛星或Cable電視一樣都有合約限制，我們提供12個月預付費和24個月月計劃，客戶可以按自己的實際情況選擇。每個公司都有相應的服務條款，我們的銷售人員和經銷商一定會在訂購時確認一些重要細節，如所訂購的計劃、合約期限以及取消的注意事項，如預付費計劃合約期內取消，年費不予退還等。
此外，退訂服務究竟是不是很難？1. 我們確實不接受電子郵件或者信件取消通知，因為牽扯到客戶郵件是否成功送達的問題，也關係到具體取消的時間、如何寄還收視設備、機頂盒押金的退還問題等，如客戶是發email要求取消（發送到support@kylintv.com或info@kylintv.com），在收到客戶的email后，我們的處理專員會在2個工作日內回覆客戶的郵件，勞煩客戶致電麒麟電視客服辦理取消。同時，我們會將案件轉至取消部門，取消部門會在24小時內聯絡客戶。2. 客戶成功辦理取消后，會收到一封取消確認通知（email或信件），上面標注有取消確認號碼、取消生效時間以及需要退換收視設備的地址等。3. 一旦被設置取消的帳戶生效日期不會被收取月費，除非客戶在取消前一個月有訂購點播節目或有欠費。4. 所有取消電話均被錄音。
我們不會無緣無故把客戶的帳戶送到第三方催收公司。在將任何帳戶送到催債公司前，我們會仔細核查。在發現客戶有未支付款項或未歸還的收視設備后，2周之內我們會發郵件通知客戶（有登記email的客戶會分別收到2封郵件，如沒有email的客戶會收到1封信件），只有在規定期限沒有支付應付費用的帳戶會在一定期限后轉至第三方催收公司處理。
希望以上對網友所提出的主要問題的回覆對您有所幫助，也希望廣大網友可以大概瞭解到麒麟電視的服務流程。如有任何疑問，您可以撥打我的服務專線1516-622-8448（或免費熱線1.877.888.9598分机8448）周一至周五上午9时至下午5时，其他时间您给我留言，我會儘快與您聯絡。
麒麟電視作為全球首家也是最大一家中文IP電視運營商，我們致力於為全球華人提供最優質的華語視聽體驗。同時，公司也於2011年4月推出了新一代麒麟2.0 HD產品及頻道套裝服務。我們真誠地希望所有麒麟電視客戶和廣大網友相信我們是一家負責任、講信用的公司，我們珍惜并認真對待每一位客戶的意見和建議。
謝謝
Joycey Guo
麒麟電視客戶服務專員
1600 Old Country Rd., Plainview, NY 11803 USA
joycey.guo@ kylintv.com
516-622-8448（免费电话：1.877.888.9598分机8448
您好。我是麒麟電視客戶案件處理專員Joycey。
對於各位網友對是否訂購麒麟電視存在的某些顧慮，以及對麒麟電視服務的一些質疑，我希望通過此平臺作出解釋并與大家交流一下。
不可否認，在公司初成立的幾年里，我們的确有服务做得不夠周全或出现失误的地方，但是也有一些是客人和公司之间沟通誤解造成。但隨著麒麟電視在目前客戶群的大幅增長，我們正在努力廣大我們的客服受理能力，認真處理好每一個case。我們希望通過我們的努力能提供給客戶最高品質的中文電視服務以及售後服務。
關於網友所提到的合約問題，麒麟電視如一般衛星或Cable電視一樣都有合約限制，我們提供12個月預付費和24個月月計劃，客戶可以按自己的實際情況選擇。每個公司都有相應的服務條款，我們的銷售人員和經銷商一定會在訂購時確認一些重要細節，如所訂購的計劃、合約期限以及取消的注意事項，如預付費計劃合約期內取消，年費不予退還等。
此外，退訂服務究竟是不是很難？1. 我們確實不接受電子郵件或者信件取消通知，因為牽扯到客戶郵件是否成功送達的問題，也關係到具體取消的時間、如何寄還收視設備、機頂盒押金的退還問題等，如客戶是發email要求取消（發送到support@kylintv.com或info@kylintv.com），在收到客戶的email后，我們的處理專員會在2個工作日內回覆客戶的郵件，勞煩客戶致電麒麟電視客服辦理取消。同時，我們會將案件轉至取消部門，取消部門會在24小時內聯絡客戶。2. 客戶成功辦理取消后，會收到一封取消確認通知（email或信件），上面標注有取消確認號碼、取消生效時間以及需要退換收視設備的地址等。3. 一旦被設置取消的帳戶生效日期不會被收取月費，除非客戶在取消前一個月有訂購點播節目或有欠費。4. 所有取消電話均被錄音。
我們不會無緣無故把客戶的帳戶送到第三方催收公司。在將任何帳戶送到催債公司前，我們會仔細核查。在發現客戶有未支付款項或未歸還的收視設備后，2周之內我們會發郵件通知客戶（有登記email的客戶會分別收到2封郵件，如沒有email的客戶會收到1封信件），只有在規定期限沒有支付應付費用的帳戶會在一定期限后轉至第三方催收公司處理。
希望以上對網友所提出的主要問題的回覆對您有所幫助，也希望廣大網友可以大概瞭解到麒麟電視的服務流程。如有任何疑問，您可以撥打我的服務專線1516-622-8448（或免費熱線1.877.888.9598分机8448）周一至周五上午9时至下午5时，其他时间您给我留言，我會儘快與您聯絡。
麒麟電視作為全球首家也是最大一家中文IP電視運營商，我們致力於為全球華人提供最優質的華語視聽體驗。同時，公司也於2011年4月推出了新一代麒麟2.0 HD產品及頻道套裝服務。我們真誠地希望所有麒麟電視客戶和廣大網友相信我們是一家負責任、講信用的公司，我們珍惜并認真對待每一位客戶的意見和建議。
謝謝
Joycey Guo
麒麟電視客戶服務專員
1600 Old Country Rd., Plainview, NY 11803 USA
joycey.guo@ kylintv.com
516-622-8448（免费电话：1.877.888.9598分机8448
